Can't Uninstall Adobe Photoshop CS

October 6, 2010 at 05:21:04
Specs: Windows 7 Home Premium, AMD Athlon(tm) IIX2 250u Processor 1.60 GHz 64-bit 4.00 GB
I've just had to get a new computer, which unfortunately came with Windows Home 7 Premium instead of my old, familiar XP. Yesterday, I used my Adobe Photoshop CS (8.0) for the first time. I left it open in the background as I worked on writing a how-to manual for a client, as I needed to manipulate screen shots as I demonstrated a process. Photoshop CS stopped working.

I can open it, but when I click on "File" in the menu bar, everything greys out and it says "not responding".

I re-booted my computer. Still unable to use CS.

No problem, sez I: I'll uninstall and re-install it. Unfortunately, when I try to uninstall Photoshop CS using Home 7's equivalent to the "Add and Remove programs" feature in the control panel, I get a pop-up that says:

SetupDLL\SetupDLL.cpp(422)
PAPP:Adobe Photoshop CS and ImageReady CS
PVENDOR: Adobe (http://www.adobe.com)
PGUID: EFB21DE7-8c19-4A88-BB28-A766E16493Bc
$7.1.100.248
@Windows XP Service Pack 2 (2600) BT_OTHER 57748.24

It then tells me to:

-Close any running programs
-Empty your temporary folder
-Check your internet connection

All of which I've done, to no avail.

I've been having an awful time with this new computer and "Permissions" generally - this seems to be yet another mutation of the "permissions" problem between my current Windows 7 Home Premium and all the programs I used to run on Windows XP.

Has anyone found a fix for this problem? I did find a similar thread on this forum, but was not able to apply anything to my specific problem. Thank you.


See More: Cant Uninstall Adobe Photoshop CS

Report •

#1
October 6, 2010 at 06:00:23
if its a very new computer you can just run a system restore, if that fails run a factory restore.
system restore will restore your machine to the time before you installed photoshop.
factory restore to the day you bought the machine.

you should use updated programs in win 7, many older xp proggies will fail.
you could also run these programs in a virtual machine..or under compatability mode

i hate computers!
but cant help myself....


Report •

#2
October 6, 2010 at 10:56:55
Thank you very much. I did try system restore, but it didn't work - got a message that it was unable to do that, in spite of me having set up system restore backups previously.

Yes, in an ideal world updated programs would be wonderful, but not always possible to afford (particularly after losing my old computer and being out of work for 2 months). I don't seem to have a recovery disk with my original software, so I guess it is time to take it back to the computer tech company who originally set it up for me.

Thanks so much for your very fast answer - much appreciated your attempt to help.


Report •

#3
October 6, 2010 at 23:45:36
you dont have to take it back, you can do a factory restore yourself in 10 mins, you just need to check the manual or website, usually you reboot and tap a F key..you can ger a repair recovery cd from here http://neosmart.net/blog/2009/windo...

i hate computers!
but cant help myself....


Report •

Related Solutions

#4
October 7, 2010 at 03:51:27
Thanks very much - that's a great link! I'll go do that this morning.

Appreciate your help.


Report •

#5
October 7, 2010 at 08:13:17
You can actually remove Adobe without reformatting or reverting back to factory settings.

Download revo uninstaller and remove all instances of adobe from the registry.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


Report •

#6
October 7, 2010 at 15:42:18
Thanks for the information on Revo Uninstaller. I used it and was finally able to remove Photoshop CS. Re-installed Photoshop CS and it still doesn't work - but at least now my Photoshop Elements seems to be functional (it had frozen too, along with CS).

I'm just going to use Elements for the remainder of this project. You solved my real problem - thanks!


Report •

#7
October 7, 2010 at 17:23:06
Thanks for posting back and glad it worked for you. Saves a bunch of time , that's for sure.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


Report •

Ask Question