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Solved Cannot Connect To Wireless Printer

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My Window 7 laptop is unable to detect my new wireless printer. The printer has been set up to connect to our WPA2 network and I can ping it from the router admin console. I cannot ping it from the laptop, but the laptop can ping the router. When trying to ping from the laptop I get the following message:

Reply from Destination host unreachable.

I have turned off the windows firewall and virus protection to ensure they were not interfering and still get the same error.

Printer IP:
Laptop IP:

I’m a networking novice so any (detailed) help would be appreciated.


1 Answer

  1. Hello,

    Sorry that didn’t help. It sounds to me that the issue must be within the router, either in its setup or hardware. In the router, check that MAC address filtering is off (or add all devices to the filter list if left on), then set a DHCP reservation for each device to ensure a static IP address for each device MAC address. This should ensure the routing table in your router is correct, and will also add another layer of security. It wouldn’t be a bad idea to run a network diagnostic report on the printer either. Also, make sure each device is connecting to the same SSID.

    I ran into a similar issue with a new Gateway laptop and HP wireless printer a couple of months ago, and it turned out that the router (5 year old D-Link g-router) just could not accommodate the new printer, but connected to the laptop just fine. Ended up purchasing a low end Cisco n-router, and have never looked back.

    Hope this helps!

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