How to Ask a Question and Get Quality Replies

By: XpUser4Real
October 31, 2010

Here are some good ideas on tactfully asking a question and getting Quality Answers on Computing.Net.

If your problem is hardware related, be sure to put in your PC credentials:
a) Make & Model
b) Amount of Ram installed
c) Version of Windows
d) Is it a PC or a Laptop
Most of these can all be found by just right clicking on 'my computer' or 'computer' and then clicking on properties.

Then explain your problem in detail so you can get quality answers. Be sure to ASK a question, that is a great plus too. Most helpers like good etiquette because let's face it, we all answer questions for free.

If your problem is software or e-mail related:
a) Be sure to list the software and version
b) Be sure to mention your e-mail client you are using
c) Try to explain in detail what you have tried to remedy the problem

If your problem is virus related:
a) Tell us which anti-virus you are using
b) Tell us which Anti-spyware and Anti-virus programs (by name) that you have used to try to remedy the situation...remember...most programs find different problems so be sure to scan with more than one.
c) Let us know what you skill level is.
d) Don't post a HJT (HiJackThis) log unless a qualified member asks you to. If you just post a HJT log into your post it will be deleted by the forum moderator.
e) Be sure to mention if your OS is 32 or 64Bit, some cleaners will not work on 64Bit

Please Note

1. Using ALL CAPS in your post means you are SHOUTING and is bad etiquette. Please remember that while posting, as many members frown on that and will not even bother helping.

2. Using a subject like 'Please Help Me' will not get you good quality Answers. Most members just overlook the post and move on to another. Use a subject that is about your PC or laptop problem and try being goes a long way in a forum.
The purpose of a good subject is to help others with the same problem to find a similar post in

3. If you find a post offensive or the poster adds a new post (spamming or overpost) because he is impatient just click on the little triangle in the top right of the post (has a ! in it) and type in confirm (in the case of double posting, be sure to report both of them). It will be reported and the moderators will decide what to do with the post. Rudeness and flaming other members is not tolerated as this is a family forum for people of all ages.

4. Never post your e-mail address in a post! You are inviting spammers galore to be contacting you and flooding your mailbox!

5. Why not try doing a google search on your problem before posting? It will help you to understand your problem and greatly increase your chances of finding answers much faster than waiting for replies in a forum. In fact I google things constantly even after I have posted a problem. I generally find the solution before I get a reply on my post. Then I explain in my post what I did to overcome the certain problem/s. That way others who may have a similar will benefit from the post.

6. Try not to barge into someone else's post to ask for help. That is not cool...start a new thread and helpers will gladly assist you.

7. Lastly, please post back and let the helpers know if they have helped you find a viable solution. Courtesy goes a long way and that is the only way the helpers get gratitude in helping.

The Biggest thing to remember is that all the helpers work for free and try to analyse your problem and give you the best tips available. You can help them out by using the above guidelines. When people make a new post and don't explain the problem properly, the members  'guess' at an answer, it may take days to weeks before the problem is resolved. If the question is asked properly (in better detail), it may be just a matter of minutes or a few hours before the problem is resolved.

Don't forget...the helpers are all doing this for free and some are not too qualified, while others with more training and skills are also there to give answers and suggestions. These helpers are not screened, so please use your discretion when following someone's advice.

The choice is all yours...HAPPY COMPUTING!

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