xul.dll userinit.exe

Toshiba Satellite l305-s5968 notebook
March 14, 2010 at 16:14:02
Specs: Windows XP
Please can you help!
My sons laptop wont allow him to log in. He can get as far as log in and then the following message appears 'The application failed to start because xul.dll was not found reinstalling the application may fix this problem'. However we cannot get into windows or any of the programmes to reinstall anything or run the anti virus program. Please can you help. Thank you

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#1
March 14, 2010 at 16:24:24
Try safe mode and reinstall firefox

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#2
March 15, 2010 at 14:42:35
Thank you for your reply. However do you know how we can start it in safe mode if we can't log on at all. I know this sounds really stupid but when computers go wrong I really am lost. Any help would be much appreciated.

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#3
March 15, 2010 at 15:17:27
To get into safe mode, power up the laptop and start taping the F8 key every few seconds.

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#4
March 15, 2010 at 15:58:59
Thank you, will try that asap.

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