Solved XP SP3 on Dell Latitude laptop boots to desktop then hangs

August 20, 2013 at 07:17:48
Specs: Windows XP Pro SP3, Dual Core Intel Pentium D920, 2800Mhz (14x200)/1gb
I have a dell Latitude D620 running XP SP3. It works fine in Safe Mode but when starting normally it boots to the desktop displaying wallpaper and application icons. System tray icons take 3-4 minutes to appear and then all seems normal. However after clicking any icon the system then hangs. The cursor (now an hour glass) can be moved but that is all. I should point out that the fan does not appear to be running during the short time I have the machine on - either in normal or safe mode.

Would be grateful for any help. Thanks for looking.


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✔ Best Answer
August 20, 2013 at 13:59:51
Safe mode lets you start when a program or hardware driver is corrupted. It does not load the faulty component.

Process of elimination.

The Benefits of Windows Diagnostic Startup Mode
http://www.ghacks.net/2011/05/04/th...

How to use MSCONFIG in Windows XP
http://netsquirrel.com/msconfig/msc...

Disable all services and startup programs using the msconfig tool. See if you still have the issue & if OK, then start them up in sequence to troubleshoot the device or driver that is causing the issue.
Click on the "Services" Tab, put a check in "Hide all Microsoft Services", then click "disable all"
Click on the "Startup" Tab, click "disable all"
Reboot and test.



#1
August 20, 2013 at 07:41:30
Since it works in safe mode but hangs in normal mode, something that's loading at startup is what's causing the problem. Have you recently installed or updated anything - software or drivers? Boot into safe mode, then use MSCONFIG to disable any unnecessary programs from loading at startup (very few programs are actually necessary).

http://www.netsquirrel.com/msconfig...

message edited by riider


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#2
August 20, 2013 at 08:30:54
Hi riider
Have already done that. The only items listed in Startup are:
ZCfgSvc
iFrmewrk
avastUI
ASCTray
Viber
RoboTaskBarIcon
ctfmon

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#3
August 20, 2013 at 10:11:46

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Related Solutions

#4
August 20, 2013 at 10:34:08
Like I said, very few startup apps are actually necessary. Necessary is the keyword.

ZCfgSvc - see OtheHill's link
iFrmewrk - disable
avastUI - keep enabled
ASCTray - disable
Viber - disable
RoboTaskBarIcon - disable
ctfmon - disable


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#5
August 20, 2013 at 13:59:51
✔ Best Answer
Safe mode lets you start when a program or hardware driver is corrupted. It does not load the faulty component.

Process of elimination.

The Benefits of Windows Diagnostic Startup Mode
http://www.ghacks.net/2011/05/04/th...

How to use MSCONFIG in Windows XP
http://netsquirrel.com/msconfig/msc...

Disable all services and startup programs using the msconfig tool. See if you still have the issue & if OK, then start them up in sequence to troubleshoot the device or driver that is causing the issue.
Click on the "Services" Tab, put a check in "Hide all Microsoft Services", then click "disable all"
Click on the "Startup" Tab, click "disable all"
Reboot and test.


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#6
August 20, 2013 at 18:08:46
Sounds like a driver issue.

Greetz

http://www.global-vpn.de


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#7
August 23, 2013 at 12:14:05
Thanks to everyone that replied. Problem now sorted - I think!!

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#8
August 23, 2013 at 12:51:11
For the benefit of others that may have a similar issue you should tell us what fixed your problem and if there is one, mark the best answer.

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#9
August 24, 2013 at 02:59:54
Hi OtheHill

I have marked the best answer - which was similar to your suggestion.

I followed the instructions and all now seems ok.


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