XP Setup not detecting Hard Drive

Dell desktop refurbished / 8400
January 11, 2009 at 10:44:33
Specs: Windows XP Sp2 , 3.2 GHz
One day I was trying to use the computer when all of a sudden the computer rebooted and would not boot to Windows anymore. I was going to uninstall a program when this happen nothing else was being done at the time.

I need to wipe the computer anyway so I just started to wipe the computer but when in XP setup the hard drive is not being detected anymore. No changes have been made at all but I do noticed that ever since that initial reboot by the computer that the monitor is showing a lot of video corruption is that all associated it or is the motherboard going bad?

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January 11, 2009 at 10:50:11
Does your computer have an IDE drive or SATA? If it's SATA, you'll need to install those drivers before you load XP so that the setup can see the drive.

Or, you can press F12 right after POST, select the option to Recover the System. I believe it's option 4. That will restore the system to the Factory settings.

I'm editing this comment. I just saw your other post here: http://www.computing.net/answers/wi...

You might have included both issues in the same post. One or both could be removed.

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown

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January 11, 2009 at 12:40:43
I thought that since it was two different issues I would do two different threads sorry about that.

Normally when I do a reinstall I dont have this problem so I guess that's why I didnt think of it. I guess I need to find the chipset for this computer is an Intel 925XE.

Thanks for pointing me in the right direction.

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January 11, 2009 at 13:39:50
The drivers for your computer are available from Dell's Support site. Just enter the ST number.

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown

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Related Solutions

January 11, 2009 at 16:16:41
If the computer wouldn't boot into Windows what did happen? Describe in some detail.

You shouldn't need to install SATA drivers if the Dell came with that hard drive.

That statement assumes you are booting to a RECOVERY CD for your computer.

Your BIOS (setup) may have changed some values. Boot into the BIOS and see if the data and time are correct.

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January 11, 2009 at 17:12:21
In Detail basically this is what happened I turned on my moms computer to uninstall a program when the Add and Remove program screen was loading the computer screen went blank and the computer restarted. This is the first time I noticed the video corruption then it computer would load and stop at the XP progression bar screen. After a few seconds the screen would go blank and nothing else would happen.

I checked to make sure that the computer was not actually boot by making sure the sound was up to hear the Windows Intro sound and still nothing. So I figured I needed to do a reinstall anyway so I attempted to.

This is not the original hard drive that came with the computer this hard drive was replaced by Dell a few years ago but this drive did not have the image partition on it so I can't use that. I do however have the Windows XP reinstallation disc that came with the computer.

I have looked on the Dell site and I have not found the SATA drivers only the Intel Application Accelerator RAID Edition (link below)

Which is the closest I could about installing SATA drivers using the floppy disk which I know you can use that by pressing F6 in the XP setup but was not sure if that was the same thing or not.

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January 11, 2009 at 17:56:24
The Dell restore disk should have ALL the necessary drivers to restore the computer. No need to get any specific drivers.

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January 12, 2009 at 05:13:30
Well its not a restore disk the disk is simply a reinstallation disk that came with the computer for XP SP1.

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January 12, 2009 at 06:13:39
If it came from Dell with the computer that is a Restore disk. If the source is from elsewhere then the drivers may not be present and the CD may not work.

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