XP Netbook won't boot in safe mode

March 12, 2011 at 06:12:26
Specs: Windows XP
I have an XP netbook that froze up on me. I restarted the machine and now Windows won't start even in safe mode. It gets stopped at the Drivers\mup.sys line. I was hoping to do a system restore from command prompt but it just gets stuck on the same line every time. I can't boot from an install disk because being a netbook, there is no disk drive. I'm pretty sure I'm screwed but I'd like to see if anyone has any ideas.

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#1
March 12, 2011 at 08:14:24
It gets stopped at the Drivers\mup.sys line.

Have patience when it gets to that point. Depends on how badly your netbook is, it could take from 2 minutes to an hour or more to go into safe mode.
Once in safe mode, try a system restore, you may have gotten a bad update installed automatically

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#2
March 12, 2011 at 08:22:00
Wonderful, thank you. The most I've waited at that point has been about 20 minutes. I figured if it hadn't happened yet it wasn't going to. I'll try being more patient :)

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#3
March 12, 2011 at 08:25:18

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Related Solutions

#4
March 12, 2011 at 10:11:39
Well, it's been almost 2 hours now and there's still no change. I'm still stuck at the same line. I'm really not sure what can be done at this point.

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#5
March 12, 2011 at 11:30:39
did you drop it or spill anything on it? How old is the netbook?

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#6
March 12, 2011 at 11:54:34
Do you have an XP CD, preferably of the same version, Home or Pro, as on the computer ?
In order to be able to use the Product Key that's on the official Microsoft label on the outside of the computer case and have it accepted by Setup, it must be either

- an XP Re-installation CD that came with the same brand name computer model, or that you bought from the brand name's web site for your model. (The first disk of a Recovery disk set for most brand name computers that had XP on them is an XP Re-installation CD, however that may not apply to a netbook model - in that case it may have a Recovery disk set that is a multi disk archive to reload everything on the hard drive that was originally installed - that would work with a USB optical drive).

- a regular Microsoft OEM XP CD of the same version as on the Microsoft label, Home or Pro - it has "For distribution with a new PC only." printed on it and the Microsoft holograms.

You could buy or borrow a USB optical drive, or you could do most of the following by removing your drive and connecting it to another computer that has a working operating system (DO NOT boot from your drive on the other computer - XP will not load all the way from your drive even when there's nothing wrong with it if the two mboards are more than a little different).

If you buy yourself or borrow a USB connected optical drive, or in any case, you should do this first:

- Check your hard drive with the manufacturer's diagnostics.
See the latter part of response 1 in this:
http://www.computing.net/windows95/...

If you don't have a floppy drive, you can get a CD image diagnostic utility from most hard drive manufacturer's web sites, but obviously you would need to make a burned CD, preferably a CD-R for best compatibility, on another computer if you need to.

Seagate's Seatools will test any brand of hard drive.
Do the long test.
http://www.seagate.com/ww/v/index.j...

The bootable Dos versions of SeaTools can be used even if Windows is not working properly.

The Windows version of SeaTools can be used in Windows if Windows works properly, and it can test hard drives that are in an external enclosure (the bootable Dos versions of SeaTools can't do that).

If the hard drive itself tests okay, any data problems found can be fixed, one way or another.
.............

If the hard drive itself tests okay, you could

- make yourself a bootable CD, such as a Linux CD, boot your computer with it, and copy the personal data you do not want to lose to elsewhere.

You probably can't install Windows from a Windows CD in a USB optical drive, even if you can set your bios Setup Boot Order or similar settings to boot from a USB connected drive, because in most if not all cases the contents of the XP (or 2000) CD cannot recognize the USB optical drive model .

You CAN install Windows from scratch
- if you can set your bios Setup Boot Order or similar settings to boot from a USB connected drive, by using a USB flash drive that has been prepared to be made bootable and by following a procedure on another computer, then booting your computer with the flash drive.
Search for: install XP from a flash drive
or similar on the web for instructions.

- if you CAN'T set your bios Setup Boot Order or similar settings to boot from a USB connected drive, or in any case, you can follow a procedure to prepare your hard drive on another computer so that you can then run Setup on your netbook from your hard drive.

How to install XP when you can't load files from the XP CD on the computer, and when you cannot set your bios Setup to boot from a USB drive...

See response 5, 6, and 7:
http://www.computing.net/answers/wi...
.........



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#7
April 24, 2011 at 00:13:58
I am having the exact same problem as the first poster...was wondering if there was an outcome or a solution? Thanks

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