Solved XP in SafeMode: loop cannot exit

September 23, 2013 at 17:18:36
Specs: Windows XP
I ran AVG and it found a trojan horse Generic19.AKXX.dropper that it did not remove. I tried a second program Malwarebytes that didn't see the trojan. I did a search on removing trojans and learned that they run in the background and cannot be removed with the computer in normal operating mode and you have to start your computer in safe mode then run your antiviral software to remove the trojan. Well, my computer would not start in safe mode (i assumed the trojan was preventing it from doing so) I could not use any of the F8 options but start normally.

I was looking for another way to start in safe mode and learned that i could force a safe mode start by changing the System Configuration Utility on the BOOT.INI tab and check SafeBoot. I did so and found that it takes me to the same screen as the F8 key.

Now the system just tries to boot in safe mode repeatedly every 45 seconds or so and is unable to do so (i assume from the trojan). Is there any way to change the boot sequence back to normal mode?

See More: XP in SafeMode: loop cannot exit

Report •

September 23, 2013 at 17:52:48
" Is there any way to change the boot sequence back to normal mode?"
Try this link, other ways if needed.

Windows XP defaults to Safe Mode at every startup

Once you get this issue sorted out, I will attack the trojan issue.

Report •

September 24, 2013 at 05:08:38
thank you for your reply, but I cannot start windows at all. It begins to boot and the safe boot screen comes up (the same screen you get when you press the F8 key). I guess I really screwed up when I changed the System Configuration Utility, BOOT.INI tab to start in safe mode normally. I assume it is the trojan that won't allow it to stary in safe mode thereby allowing me to delete it. So now all i see is the DOS screen then it tries to boot windows then resets and goes back to the F8 screen again. arrgggggg......
Thank you,

Report •

September 24, 2013 at 05:14:26
✔ Best Answer
Joe, here is another way using a rescue CD.

How To Recover A Repeatedly Rebooting System After An Infection Has Been Removed

Report •
Related Solutions

Ask Question