Wireless Keyboard & Mouse Not Work

Gigabyte / Ga-ma69vm-s2
January 4, 2009 at 23:24:19
Specs: Microsoft Windows XP Professional, 3.106 GHz / 1918 MB
Computer Manufacturer: Gigabyte technology co., ltd.
Model: Ga-ma69vm-s2
OS: Microsoft Windows XP Professional
CPU/Ram: 3.106 GHz / 1918 MB
Video Card: ATI Radeon Xpress 1200
Sound Card: Realtek High Definition Audio

I have recently bought a new computer (tower).
I Installed Windows XP with service pack 3, I Initially had problems with my wireless keyboard and mouse. Once I had changed the Bios and fixed problems with the USB ports I found they worked.
This lasted for 3 weeks, and then I booted up one morning & found they would not work.
My mouse and keyboard I have had for 3 years plus. (Worked well on previous computer with recently installed new version of XP as above)
My new mother board is a Gigabyte S-Series GA-MA69VM-S2
With a AMD Athlon X2 CPU
Microsoft Wireless Optical Mouse 2.0A
Microsoft Wireless Comfort Keyboard 1.0A
I tried as system restore to a date when they worked X.
I looked in device manager, no problems, all working well X.
Re checked the Bios all ok, USB key board enabled X
Reinstalled drivers for Intelipoint Mouse and Key board X.
Checked my mouse, keyboard, and receiver are working well on my laptop. Yes the laptop detected them and installed drivers within 2 min, they all worked well.
I tried using different USB ports front and back.X
When I unplug and replug the USB receiver on my new computer I some times get a speech box (from bottom right of screen) saying “A problem occurred installing new hardware. This device may not work correctly”
At 46 I see myself lucky to have a full head of hair, this may not last long as this problem is making me pull it out. If anyone has some advice that would help, I would be eternally grateful.
PS Checked obvious, Bateries and Button on mouse ect.
Thanks Gary.

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January 5, 2009 at 07:45:34
Hello Hawkmoon
I reacently had similiar problem and tried all of the above but found that by uninstalling the drivers for them and then reinstalling them worked.

Hope This Helps Ashley123321

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January 5, 2009 at 08:04:33
USB devices may not work properly, or not work at all, depending on which USB ports you plug them into.
If your power supply is failing and not producing an accurate +5v, none of your USB ports will work properly.
Or, much less likely, you may have an IRQ sharing problem you need to fix.
See response 3 in this:

"“A problem occurred installing new hardware. This device may not work correctly”"

You may get a message like that if the device is plugged into a USB port it cannot work properly in. E.g. a front USB port, or a port in a USB hub of the type I describe at the link.

El-cheapo power supplies are a lot more likely to malfunction than ones that cost more.
Failing power supplies are common and can cause your symptoms.
Check your PS.
See response 4 in this:

If you have a video card in a slot as well as the onboard video, the power supply must meet or exceed the minimum wattage capacity and minimum current capacity at certain voltages for a system with a card with that video chipset - go to the web site of the card manufacturer and look up the specs for the card model - the minimum power supply requirements your system must have is usually stated there, often under System Requirements.
If the power supply does not meet or exceed the minumum requirements, it may work okay for a while but eventually it will be damaged by being overloaded much of the time.

"then I booted up one morning & found they would not work."

If the receiver was plugged into a USB port it should work properly in, that sounds like a failing PS, or an IRQ sharing problem - did you install a card in a slot just before that happened?

Make sure the follow the directions for installing the software for a USB device, or any device.
- you are often supposed to install the software for the device BEFORE you plug it in, THEN you plug it in and let Windows detect it.
- it is often NOT a good idea to install drivers for a device when Windows first detects it while booting, you allow it to search for drivers, it doesn't find any, and you point Windows to where drivers are, on a CD, or in a download you got for the device. CANCEL that if Windows does not find the drivers automatically after you allow it to search for them, let Windows load to the desktop, then run the proper software installation from the CD or the download you got.

If you plugged in the device BEFORE installing the software, or if you plugged it into a port it may not work properly in before or after installing the software, you may need to un-install the software fior the device that is listed in Add/Remove Programs, then install the software again or the proper way, and make sure the device is plugged into a port it should work properly in (e.g. a physical port built into the mboard on the BACK of a desktop computer) when the device is first detected.

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