Solved WinXP Pro machine lost audio/error message

November 17, 2016 at 11:46:08
Specs: WinXP SP3, P4/2G
Okay, I've been delaying moving to a new computer that my son gave me, from his collection of discarded computers (he has an IT business). So I'm still using my old computer with WinXP, Professional, Version 2002, Service Pack 3, with a Pentium 4 at 1.8 GHz, 2 Gigs of RAM.

My problem, today, is that I'm no longer getting sound.

The motherboard, a "Shuttle Spacewalker" (TM), MV42/MV42N
Pentium 4 , 478-pin processor based DDR Mainboard
Manual Version 1.0, has sound "onboard". I have some PCI expansion slots, maybe one available, since I used the other for a USB card.

When I double click on any sound file, WinAmp comes up (my preferred sound-related software), and I get an error message, reflected in the accompanying screengrab.

The error message states: "Nullsoft Direct Sound Output v2.6 (d) Error." and "Bad Direct Sound driver. Please install proper drivers or select another device in configuration." and "Error Code 80070057".

I'm wondering if I just go to Fry's and pick up a PCI sound card, if it will solve my problem. I'm thinking I should anyway, since my sound has always been a bit weak in available volume, through my M-Audio powered speakers. I like to be able to crank it up, since I play along with my saved music files on my electric guitar.

But anyway, does this sound like a good plan? A new PCI card?

I'll get around to installing the new computer sometime soon, but for the moment, I just like to see how far I can run this one into the ground,,lol.

All varieties of help are welcomed, including scoldings, guffaws and serious and studied criticisms. Thanks in advance for all your help. You've been good to me in the past, and I appreciate it.

(BTW, I made a screen shot of the error message, but can't figure out how to post it here. I must be getting old,,lol.)

message edited by WinXP_straggler

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November 17, 2016 at 12:23:14
Have you looked in Device Manager to see if there are any items with exclamation points?

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November 17, 2016 at 12:41:09
No, but I will, right now.

It shows "Microsoft Kernel Wave Audio Mixer" with an exclamation.

I just tried using some "Wizard" to help find a good file replacement, but I do not have the original disk, and it did not find me anything.

After selecting "troubleshoot", I'm seeing instructions on the Microsoft "Help and Support Center" for uninstalling and re-installing the device. Should I try this?

message edited by WinXP_straggler

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November 17, 2016 at 13:13:48
✔ Best Answer

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November 17, 2016 at 13:25:18
Okay, I'll do that.

What I've done so far is to uninstall the offending file, and try re-installing it, which didn't work out, but while fiddling with the sound controls in control panel, I got the sound to work again, but now my left speaker is totally weak, and I'm thinking maybe the connections are bad somewhere, because when I wiggle the 1/8" miniplug from the powered speakers, where they plug into the mb, I can hear static, and the volume of the right speaker (the only one that gets loud now) goes up and down. I clicked "default" on the volume controls and it seemed to bring back that speaker, but the left speaker is still very low in volume, and no amount of wiggling wires seems to do anything. All my balance controls seem to be operative, and the only way I can get the two speakers to match in volume is to push it way to the left, and then both speakers are faint.

Anyway, off to try fiddling with the AC97 file.

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November 17, 2016 at 13:30:43
I find myself unable to figure out just what to do with the downloaded zip folder you suggested. It has lots of files inside the folder, but I'm not sure just how to uninstall and install, as you suggested. Where do I find the file to uninstall? I do see a "VIA AC'97 Enhanced Audio Controller (WDM)" listed in the device mgr, but is this the file I'm supposed to replace?

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November 17, 2016 at 13:33:24
You don't have to uninstall anything. Just download the file, unzip it, & double click on SETUP.exe.

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November 17, 2016 at 13:36:29
Also, I notice that when I plug earbuds into the jack for headphones on the left speaker, I get decent balance out of both left and right channels, but the sound quality is shakey. Sounds like it's breaking up a lot as it plays.

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November 17, 2016 at 14:16:16
Okay, so sound came back after I firstly uninstalled the device that was showing the error, from device mgr.

Then, the sound quality returned after I downloaded and installed the newer AC'97 driver.

Now I have some kind of audio device installed that looks like a boom box, with controls for "speaker", "mixer", "effect", "phone jack", "info", and "Power" (which simply minimizes the boombox to the cluster of icons located on the right end of the taskbar).

Does this new audio controller device replace WinAmp, or what is it for? It seems that WinAmp still comes up when I activate an audio file.

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November 17, 2016 at 14:53:47
"when I wiggle the 1/8" miniplug from the powered speakers, where they plug into the mb, I can hear static"

I doubt that is static - more likely a poor connection (which might or might not matter in terms of what you've sorted since).

Always pop back and let us know the outcome - thanks

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November 17, 2016 at 15:47:59
"looks like a boom box"

Does it have a name on it somewhere - VIA, Vinyl? When the icon is in the taskbar, try right clicking on it & see what's on the menu.

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November 17, 2016 at 17:06:31
It brings up this "virtual boom box" graphic, with the aforementioned "controls"/menu on the front. Not quite sure how to use it yet, or what it's for, besides delivering me a new driver?. The audio is still being managed by WinAmp.

Well, at least I have audio now. I'll probably still see what a sound card would do for me. Maybe it would have less "skipping" or "stutter", since it wouldn't hog resources as much, maybe.

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November 17, 2016 at 19:27:24
"when I wiggle the 1/8" miniplug from the powered speakers, where they plug into the mb, I can hear static"

Remove the 1/8" miniplug from the jack and clean 1/8 miniplug by wiping off with a clean cloth or tissue then reinsert.

message edited by Pappy

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