Windows XP will not boot with mouse

Dell / BRK 2551
December 11, 2008 at 06:42:08
Specs: windows XP Home, 512
The mouse on my Dell quit so I purchased a Micorsoft Optical Mouse that uses a USB port. I followed the installation instructions but now the computer will not boot if the mouse is plugged in any USB port. If I unplug the mouse, windows will boot then I can plug it in and all works well, but if it is plugged in it will not. I went to control panel, mouse and uninstalled the mouse. I have rebooted then inserted the mouse and a driver will install, but the same problem occurs if I try to reboot. Are there any suggestions of what I might try next?

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December 11, 2008 at 10:57:52
Try using another USB port on your comp. I am sure you did.
Go to Device manager and see how many mice devices drivers are installed.
If you just find one then scan for hardware and update the drivers again.

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December 11, 2008 at 14:26:02
Is the USB port you are using part of the motherboard or located in the lower section of the case where add in cards are inserted or in the front of the case?

Or are you using a PS/2 to USB adapter in the PS/2 port?

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December 12, 2008 at 06:51:41
I have tried the two USB on the back and the ones on the front. But the problem still exsisted. When I look at the Device Hardware listing, I see one listed under the mouse heading and I see one when I look at the USB listings.

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December 12, 2008 at 06:56:38
You didn't answer any of my questions. Reread #2. There are integrated USB port and others, like the front case ports and ports on a bracket lower in the case, that are connected to headers. These connections can be made up wrong and thereby cause problems.

Dis the SAME USB ports work with other devices before the mouse broke?

Are you using ANY type of adapter on the new mouse?

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December 12, 2008 at 08:11:11
Try the new mouse with another computer to make sure it works properly - it may be defective.

If you have any other USB connected devices plugged in that are not essential to have connected in order to boot Windows normally, try unplugging them before booting - in rare cases USB devices will conflict with each other.

Check for whether your PS is putting out adequate and accurate 5v, and you may have an IRQ sharing problem you need to solve, etc.
See response 3 in this:

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January 27, 2009 at 11:13:36
I have the same problem. When wireless USB mouse is plugged before booting, computer will not boot. It is a Compaq P3, Windows XP Pro.

It will boot when remove dongle from the USB port, then reinserting dongle will activate mouse. Mouse works fine on other computers.

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January 27, 2009 at 11:41:59
See the the info at the link in response 5.

Also, if it's a wireless mouse, are you SURE you installed it properly on that system?
You are often required to install the drivers and associated programs BEFORE you plug in the module that plugs into the USB port.
If you didn't do that right, you may need to un-install the software for it listed in Add/Remove Programs in Control Panel, then install them the right way.
It is often a BAD idea to point Windows to the location of drivers for a device while booting with it connected the first time you have it connected, if you allow Windows to look for drivers and it doesn't find any, before software for it has been installed - the device will often NOT work correctly when you do that. CANCEL that, continue on to the desktop, then use the proper software installation program.

You are almost always informed when you install software that you are supposed to have a minimum of programs running when you install it, and are often also warned to disable your anti-malware software, in order for the software you are installing to install properly.
NOTE that when I installed drivers and associated programs for a friend's wireless mouse recently (a Logitech model) they would NOT install properly (the RIGHT button functions did not work properly) until I had disabled the resident component of his anti-virus software (Avast in his case, in 98SE - it can be disabled by disabling entries for it listed in msconfig - startup - other anti-malware including AVG 8 - it's Resident Shield - often can't have that disabled that way and must have the resident module disabled in the program itself).

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