Windows XP: Volume conrtol, virus stuff, etc.

January 26, 2011 at 17:28:18
Specs: Windows XP
I need some serious help and I have no idea what I'm doing with the computer, it all goes over my head. I can't get my volume control, the icon disappeared, and in control panel than sounds and Audio devices everything is grayed out and I can't do anything. Also Internet Explorer keeps popping up with ads and I can't seem to get rid of them and I know my computer has some viruses, but AVG wont get rid of them for some reason. My computer is about six years old, it's a Dell, nothing was changed from how we got it except for new memory sticks and it's had to be rebooted roughly 4 times. Also the speakers that came with the computer aren't working for some reason and my computer freaks out when I try to get it to download the scanner/printer to it. Can someone help please?

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#1
January 26, 2011 at 17:43:17
I tend to suggest that you consider using the recovery media that dell supplied to return it to the way it was sold. You'd loose any of your data unless you back it all up. Be careful that you update all service packs first along with a good AV software even if it is Microsoft's Security Essentials. The reload data or do what you want.

"The era of big government is over," said Clinton 1996


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#2
January 26, 2011 at 17:50:48
I'm sorry, but I have no idea what that means. I may sound incredibly stupid, which isn't entirely true, but when it comes to computers I have about as much skill and knowledge of an infant.

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#3
January 26, 2011 at 19:18:33
If your good at following directions I'll give you a Dell Web site to explain how to do
a System Recovery. Dell is calling it a System Restore. That's confusing to me.
If you want to try a System Restore first than do this.
Start - Accessories - System Tools - System Restore - Pick a date before your
trouble started. Once it starts don't try to stop it.
-------------------------------------------------------------------------------------------------------
System Recovery back to Factory Settings like when you bought it.
Remember Dell is calling it a System Restore. Just follow their directions at the
web site I'm giving.
http://support.dell.com/support/top...

You can put your files on a CD before you start if you don't want to do the Dell backup and than just continue on with the directions for Factory Restore.
------------------------------------------------
Do you have the CD's that came with your
Dell computer?


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Related Solutions

#4
January 26, 2011 at 20:41:39
This clearly sounds like you have an active virus and that is probably the cause for most of your problems.

You should get Malwarebytes download and burn it onto a CD from another clean computer.

Shut down your computer and get into safe mode by clicking f8 again and again until a menu comes up with the safe mode choice. Insert the cd and copy the Malwarebytes to your desktop.

Run the malwarebytes and it should clean up most of your virus or adware problems. Report back here on your results.

Recovery back to the original computer state will clean up the virus but you will lose all your data and programs.


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#5
January 27, 2011 at 13:05:45
I suggested that you do what cboy suggested. http://www.recovermyflashdrive.com/

The reason is that I never like trying to repair a virus. Not only the virus may be the cause but years of bad applications running and other crud that can mess up windows. Windows seems to work great until you load an application on it. Any you can never seem to fully get some applications off. That and malware and spyware can really bork a system. Not to mention a few hard reboot's and maybe a bad memory bit once in a blue moon and maybe a hard drive sector going bad all make a return to OEM state a good choice for me.

"The era of big government is over," said Clinton 1996


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#6
January 27, 2011 at 13:08:01
DARN! Don't follow that link I posted. It was not correct.

I meant this link

http://support.dell.com/support/top...

Sorry.

While I am here I am not opposed to ComputerDoc's suggestion but I also think that xp just likes to be reloaded every year just like the all the other MS OS''s.

"The era of big government is over," said Clinton 1996


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