Windows XP SP3 Error

Microsoft Microsoft windows xp pro full...
March 23, 2010 at 09:06:10
Specs: Windows XP
I'm hoping someone can help.

When I try to install Windows XP SP3, I get the following message:

C:\windows\system32\kernel32.dll is open or in use by another application

I have shut down all of my applications, even tried disabling my antivirus software and removing my wireless mouse transmitter, but it still won't work.

Any advice greatfully received.

Thanks

Noreen


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#1
March 23, 2010 at 10:12:32
Hello,

Generally when installing a Microsoft Update or SP you will get this error when another application is using the kernel. Such as a program or if you are copying a file to the hard drive or something like that. Check in the task manager under the processes tab is running anything unusually under your user name. Could be a virus or another program running in the background if so kill those processes. If there is nothing unusual, then you might have some corrupted windows files. Try doing a system recovery using the disc boot into it like installing windows and select the system recovery.


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#2
March 23, 2010 at 15:49:35
Did you download the complete SP3 installation file or are you getting it thru Windows Update?

Download the file, reboot, then double click to install:

http://www.microsoft.com/downloads/...


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#3
March 24, 2010 at 13:39:50
Is it not possible to install SP3 from Safe Mode? I've never tried, but it could be worth a shot..

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