Windows XP SP2 update fails to start

Self build / N/A
March 11, 2012 at 17:21:28
Specs: Vista Ultimate, SP2, 3.0Ghz/2Ghz
I was helping a friend upgrade to SP2 from Windows XP Home Edition SP1. The files on the CD are extracted and then it attempts to initiate "inspecting current configuration" and just sits there with no progress. We left the PC alone for a while and it still hadn't made any progress. Is there a different SP2 CD for each version of Windows XP? I used the same CD to upgrade XP Pro with no problem. His PC is an EMachines T2862 with 512 MB of memory. Thanks.

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#1
March 11, 2012 at 18:25:19
"Is there a different SP2 CD for each version of Windows XP?"

NO, at least not for the 32 bit versions of XP (only XP Pro 64 bit is 64 bit).

When you have the SP1 updates integrated into Windows XP, you DO NOT need to install the SP2 updates before installing the SP3 updates !

NOTE that sometimes the resident module(s) of anti-malware programs - a part that runs all the time scanning for suspicious activity - will interfere with the proper installation of third party software, or major Microsoft updates that cannot be installed automatically by Automatic Update, the software will not install properly, and you may get no indication of that at all while installing the software.
To avoid that possibilty, you should always DISABLE the resident module(s) of anti-malware programs, BEFORE you install third party software (software other than most Microsoft Updates, etc., that did not come with Windows ), especially when it's a major or complicated software package.
E.g. if you are using the free or paid version of AVG, you should disable the Resident Shield in AVG's 's settings in Windows (in AVG 2012 that's done under the title AntiVirus). In Norton (Symantec) products, there may be several things you need to disable, or set so they don't load for a specific short amount of time.
If you don't know how to do that, tell us which anti-malware software you are using.
When you are sure the software has installed correctly, re-enable the resident module(s).

Further info..
How to disable your security applications
http://www.techsupportforum.com/for...

Installing SP2 or SP3 updates is especially sensitive as to whether anti-malware modules are running !
....

"The files on the CD are extracted and then it attempts to initiate "inspecting current configuration" and just sits there with no progress. We left the PC alone for a while and it still hadn't made any progress."

It sounds like the SP2 updates have not started installing and Windows has frozen.

Hold the power button in for up to at least 4 seconds until the computer shuts off.
It will probably start normally.

Disable your anti-malware software BEFORE you attempt to install the SP2 updates, or better still don't install them at all and install the SP3 updates instead.

It's a good idea to run CHKDSK /R on your Windows partition BEFORE you install the SP2 or SP3 updates.

Start - Run - type: cmd (click OK or press Enter)
type: CHKDSK /R (press Enter)

Answer yes to the question.

CHKDSK will run the next time the computer is booted. Do not press any keys after you see the text indicating CHKDSK wants to run. When it has finished, Restart the computer at least once.



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#2
March 11, 2012 at 20:42:07
Skip SP2, go directly to SP3. Do NOT use Windows Update. Download it directly from Microsoft.

http://www.microsoft.com/download/e...


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#3
March 12, 2012 at 07:04:01
I don't think there were any spyware programs on the PC. I did install Spyware Blaster 4.6 later, but that was after I tried to install SP2. Maybe there is something else that's loading that I'm not aware of. I'll have to double check. Thanks for the advice!

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Related Solutions

#4
March 12, 2012 at 07:30:25
What I refer to as "anti-malware" programs are anti-virus, anti-trojan, anti-root kit, anti-spware, etc. programs as well as third party software firewalls which may be included in a suite with those other programs (e.g. the paid version of AVG 2012) or standalone - any such program that has a resident module that can interfere with the installation of software

If you insist on installing the SP2 updates from the CD, make sure the laser lens in the drive is clean by using a laser lens cleaning CD with it.


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#5
March 12, 2012 at 19:02:00
Tubesandwires,

I think you're on to something. I had to disable the Windows firewall in order to update the definitions for Spyware Blaster. Maybe SP2 will work once the firewall is disabled. The firewall may have been interfering with SP2.


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#6
March 13, 2012 at 07:43:41
The Windows Firewall DOES NOT cause any problems with installing SP2 or SP3 updates, unless, possibly, you have set non-standard settings in it.

It shouldn't cause problems with Spyware Blaster definition updates either unless Spyware Blaster was improperly made (has bugs).

However....
Some anti-malware software has it's own software firewall, or is a standalone software firewall, or it behaves like a software firewall - in that case it often automatcally disables the Windows Firewall when it's installed and it's resident module(s) is (are) running.


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#7
March 16, 2012 at 13:01:18
If any one is still looking at this post...the version of XP I am trying to upgrade to SP2 is an OEM version that came with an eMachines PC. I read on the internet that these versions CAN NOT be upgraded because they are tied to a specific PC. Your only option is to wipe everything clean and start from stratch and then you have to hunt getting all the drivers again. Is this correct?

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#8
March 16, 2012 at 13:45:48
NO, that's NOT correct !

Most brand name systems have an OEM version of Windows.
(A few have a volume licensed version of Windows, e.g. business computers, but they would probably have to be special ordered.)

It's often obvious that it has an OEM license when you read the official Microsoft label that's stuck onto on the outside of the computer's case.

OEM in this case = the extra limited time support that Microsoft normally supplies for it's retail Windows versions must be supplied by the system builder, and because Microsoft isn't providing that support, the system builder gets the OEM license for Windows for a cheaper price than for the retail version.

You CAN install SP2 updates, or install SP3 updates without having to install SP2 updates first if SP1 updates are already embedded in Windows XP, on ANY computer that has XP on it (although the SPx updates version for Pro 64 bit MAY be different).
.....

You usually CANNOT use the equivalent to an XP CD (or DVD) that came with the model, or that is specifically for the model, to do certain things on other computers.

Some computer come with Recovery disks, and in that case, if one of them is a "XP Home (or Pro) Re-installtion CD" or similar, then that CD can be used the same way as a regular (usually OEM) Windows XP CD,
HOWEVER, usually certain files have been modig fied on it such that the CD can only be used with the same model it came with, or with one of a small group of models made by the same builder at about the same time, to install Windows from scratch, or to run a Repair iinstalltion of Windows procedure. The CD will REFUSE to do those things opn any other computer.

emachines computers NEVER come with Recovery disks.
El-cheapo computer, el-cheapo what you get with it.
(The same applies to more recent Acer and Gateway computers. All three are part of the Acer group of companies.)

However, you can order and buy them from the emachines web siter if your model is not more than about 5 years old, or if the emachines web site does not have them, they are often available on certain web sites to buy.
.....

I found this info on the web recently......

"This info is from MS's Operating System Q&A

Quote:
6. What is the difference between OEM product and Full-Packaged Product (FPP) [retail]?

ANSWER. OEM products are intended to be preinstalled on hardware before the end user purchases the product. They are “shrink wrapped” and do not come in a box like the retail products do. Full-Packaged Product (FPP) is boxed with CD(s), manuals, and the EULA and is sold in retail stores in individual boxes. The End User License Agreements (commonly referred to as “EULAs”) for OEM and FPP products are slightly different. One main difference is that an OEM operating system license (such as the license for Windows) cannot be transferred from its original PC to another PC. However, the FPP version of Windows may be transferred to another PC as long as the EULA, manual and media (such as the backup CD) accompany the transfer to the other PC. Also, when a customer purchases an OEM product, the OEM license requires the OEM to provide support for the product.


Quote:
10. If I “retire” a PC with an OEM license on it, can I use that software on a new PC?

ANSWER. No. To put it simply, OEM product is “married” to the original PC on which it was installed. Current OEM licenses are not transferable from one machine to another. The software cannot be moved from PC to PC, even if the original PC it was installed on is no longer in use. This is true for all OEM software – operating systems and applications.


Quote:
12. If I upgrade some of my PC components, do I have to purchase a new operating system?

ANSWER. The answer depends on the components that are upgraded or changed in the PC. The operating system licenses must remain with the device that retains the motherboard, chipsets, and chassis that include the serial number of the device. The operating system may be installed on a new/replacement hard drive as long as the operating system is first removed from the old hard drive. "


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#9
March 19, 2012 at 07:54:26
Take a look at www.winhlp.com/node/125...that is where I found the statement that OEM machines wont update to SP2. Anyway, suppose I decide to wipe clean the hard drive and install XP Pro SP3. (The computer now has XP Home SP1). Will I still be able to use the restore CD (which is geared toward XP Home) to reinstall drivers or will I run into a problem because XP Pro SP3 was installed? Thanks.

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#10
March 19, 2012 at 10:20:21
There is all sorts of WRONG information on the web !

I provided the CORRECT info about under what circumstances the OEM license is "tied" to the computer in response 8.
That has nothing to do with installing the SP2 or SP3 (or SP1) updates.

You DO NOT have to install the SP2 updates when your Windows installation already has the SP1 updates embedded in it.

You DO NOT have to install Windows or the original brand name software installation from scratch before you install the SP3 (or SP2) updates.

If you follow my directions and disable any anti-malware software resident modules from running you'll probably have no problem installing the SP3 updates, and no problems caused by installing them after having installed them.
Even if you do have problems, the SP3 updates can be un-installed, if you choose to retain that option while installing them.

However, one NOTE.
If you have installed IE 7 or IE 8, I recommend that you un-install it in Add / Remove Programs BEFORE you install the SP3 (or SP2) updates.
If it's been installed, it's listed there.
The reason for that is, if anything goes wrong with IE 7 or 8 that cannot be fixed except by un-installing it and re-installing it, you cannot un-install it after the SP3 (or SP2) updates have been installed..
Install IE 8 after having installed the SP updates - then you can un-install it if necessary.
......

"Will I still be able to use the restore CD (which is geared toward XP Home) to reinstall drivers or will I run into a problem because XP Pro SP3 was installed? Thanks."

If the disk is capable of providig them, just drivers, yes.
Files built into Windows, NO, in some circumstances.

E.g.
You can't successfully use SFC (System File Checker) , e.g. SFC /scannow , to examine your Windows installation to see if any essential Windows files are missing or corrupted and replace files with ones on the original Windows CD or the equivalent . unless the original CD has the same SP updates version, or no SP updates, as the Windows installation on the hard drive has.

However, you can make yourself a "slipstreamed" CD, preferably a CD-R, that has had the SP3 updates integrated into the contents of your original Windows CD or the equivalent by following a procedure to do that found many places on the web, and use that "slipstreamed" CD when you run SFC /scannow, or use that "slipstreamed" along with your original Product Key on the official Microsoft label that's on the outside of the computer case to install Windows from scratch, or to run a Repair installation of Windows procedure.
......

emachines computers DO NOT come with a Restore or Recovery CD or set of disks when they're new.

In some cases, you are required to make a set of Recovery or Restore disks before you use Windows, the first time you use the computert when it's new, by using a program provided by emachines to do that.
(A friend of mine has an emachines desktop computer that required him to do that.)

In other cases that program is there but you're not forced to use it. You're supposed to use it when Windows is working properly to make the set, but many people never bother to do so.

In some cases there is no such program to make the set of disks.
Either
- the second partition on the original software installation has all the software necessary to install the original software installation on C. You start up a Recovery program one way or another to do that. if necessary.
- or - there is no such second partition on the original software installation. You must buy the Recovery disk set from emachines, or another source that has them, if you need to reload the original software installation

If you have made that Recovery disk set, or if you have bought that Recovery disk set, for your model....

There are two types of Recovery or Restore disks or sets of disks.

- For many computers that had XP installed on them originally that I've encountered, the first disk is often a "Windows XP Home (or Pro) Re-installation CD" or similar. That CD is used the same way as a regular Microsoft XP full version CD.
You must supply the Product Key that's on the official Microsoft label on the outside of the computer case, or the one Windows was using previously, when you install Windows.
However usually files have been modified on it so that it will REFUSE to install Windows from scratch, or to run a Repair installation of Windows procedure, unless the computer is the same brand name model, or one of a small group of models made by the brand name at about the same time and the mboard probably must have that brand name's bios version.
There are NO additional drivers built into that CD for your specific model.
You must install the drivers for the main chipset of your mboard and for other devices the system has that XP had no built in drivers for separately .
The "Windows XP Home (or Pro) Re-installation CD" or similar may have come with a Drivers and Applications disk as well. The drivers for your system can be installed from that.
Windows is not Activated automatically if the drivers for your network adapter are not built into Windows.

- The second type of Recovery disk set is a multi-disk archive of the software originally installed on the hard drive. You must load the contents of all or most of the disks when prompted to do so one after the other. There is no disk in that set that can be used the same way as a regular Windows CD. All the drivers necessary for your system are installed automatically, for the mboard and for the devices it originally came with. Windows is activated automatically using a "bulk" Product Key that's on the set.
Sometimes you can choose to replace only drivers when you boot the computer from the first CD in the set.
....

You can also install just Windows and use the Product Key that's on the official Microsoft label on the outside of the case, or use the Product Key Windows was using previously on the same computer, with a regular Microsoft OEM Windows XP CD for the same version as on the official label - Home or Pro,

A regular Microsoft OEM Windows XP CD has "For distribution with a new PC only." and the Microsoft holograms on it.
There are NO additional drivers built into that CD for your specific model.



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#11
March 19, 2012 at 10:53:18
Download Internet Explorer 8
http://windows.microsoft.com/en-US/...

Windows XP Service Pack 3 Network Installation Package for IT Professionals and Developers
http://www.microsoft.com/download/e...

Ignore this.....
DO NOT CLICK DOWNLOAD IF YOU ARE UPDATING JUST ONE COMPUTER


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