Windows XP HP laptop repair gone wrong

Microsoft Windows xp home edition with s...
November 6, 2010 at 07:50:06
Specs: WindowsXP, not sure
My dad's HP laptop (running Windows XP) began slowing down and then one day just died. He took it to the usual repair shop, and they told him they had fixed it. When he opened it up and turned it on, absolutely nothing happened. The repair shop said that his hard drive had died and they were not able to save anything at all. Neither my dad nor I are computer savvy, so I need to know, is this normal? Should the computer repair people have done something to save the operating system at least? What do we need to do restore the laptop to working condition? It came with the XP system already on it, so there is no disc to use to reload the operating system.

Please -- we know very little about computers, so I'd be grateful for answers that are in layman's terms.


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#1
November 6, 2010 at 08:03:03
"The repair shop said that his hard drive had died and they were not able to save anything at all."
That is hard to believe, are they an actual certified repair shop?

I would suggest to take it to another shop, tell them you want the info saved off the drive, you buy a new HD and ask them to install it with the XP OS. That might get pretty costly...you may even looking into buying another laptop and then just transfering all the files from your old drive to the new one.

That is not rocket science. You can remove the HD out of the older laptop and use either a USB transfer cable or a USB caddy to transfer your files and pics onto the new laptop.
Here is a How-To to help you find those items:
http://www.computing.net/howtos/sho...
Good Luck

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#2
November 6, 2010 at 09:01:38
My dad said that the shop told him that they were unable to save anything at all from the old hard drive, and they installed an entirely new one. Where do we go from there? Thanks!

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#3
November 6, 2010 at 09:07:49
When they "installed an entirely new one" I take it you mean the harddrive, in which case I hope they reinstalled the OS as well - bit of a pointless exercise otherwise & any competent tech can do that as long as you have a valid XP Key on the base of the laptop. If they only installed the drive then I'd at least insist they give you a copy of XP to install yourself - perfectly legal, it's the (COA) sticker that's the important bit. I'd also ask for the old drive so you can take it elsewhere for a second opinion on what can be salvaged - the OS isn't important, but your data may be.

"I've always been mad, I know I've been mad, like the most of us..."


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#4
November 6, 2010 at 09:21:38
Where do we go from there?

read post #1 to help retreive your files etc. Your post is confusing as you say they never installed a new operating sysem.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#5
November 6, 2010 at 20:23:23
Thank you for your advice. Sorry that it sounds confusing, but all of this info is second-hand, told to me by my dad, who's almost eighty and barely computer literate. I'll see if we can get the old hard drive back. There is an XP key on the bottom of the laptop, so I'll see what can be done. Thank you again!

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