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windows wont start

April 13, 2010 at 18:28:23
Specs: Windows XP
my sons netbook purchased this past christmas. windows wont start. attempted different safe modes and just get a list of system 32 windows stuff. tried last known good configuration- goes to windows xp logo and looks like its loading then flashes to a blue screen and back to the black and white startup page. this particular netbook didnt come with a restore disc nor does it have a cd driver. help!!!! (virus scan ran just hours prior was negative)

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April 13, 2010 at 21:19:46
If it is that new, bring it to where you purchased it or contact mfg for warranty repair. It's to new for you to have to deal with.

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October 24, 2010 at 04:54:24
If your looking to restore the system, when the screen is gray, when you first turn it on, press and hold either F10, or F11, or F12... one of these should work, and then you get brought to the factory restore screen, that you faced the first time you turned it on.

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October 24, 2010 at 08:23:41
Response #1 is worth a try as you still have a few months left in your 1st year.
"(virus scan ran just hours prior was negative)"
What exactly did you use to scan?

If you use response #2 suggestion, remember that you will lose ALL filesand pics using that method as it will be a fresh install. If you have nothing backed up, I would suggest holding off on that one till after you contact the manufacturer.

If they ask you to send it in for a free repair, I would suggest you remove the HD, slave it to another PC via usb cable, etc and save off all the important documents before you send it out. All they will do is a fresh install...just a warning.
Some HELP in posting on plus free progs and instructions Cheers

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