Windows Restarts Automatically

Hewlett-packard Compaq presario x1030us...
November 4, 2009 at 09:04:23
Specs: Windows XP
Hi All,
I am facing the disgusting "windows frequently restarts" problem. I am using
Compaq Presario X1028US laptop with Intel Pentium Centrino 1.5 GHZ processor, 512 MB RAM and a 160 GB hard disk with Windows XP SP 3 as the OS. I regularly update the anti virus (AVG) and the Windows automatically.

The most recent change to the system was to upgrade AVG from 8.5 to 9.0 which was done yesterday. Everything was fine until today morning when the laptop started restarting by itself. I first ignored it and continued to work and it became more and more frequent. I have referred several posts on the internet and have done all the things mentioned below in order but the problem still persists. I am not able to pin point to the cause of the problem. It should be noted that the problem exists only in the normal mode of Windows XP and not in the Safe Mode.
1) Uninstall AVG 9.0 thinking that it might be the reason for the problem. Problem still persists.
2) Check the heat at the bottom of the laptop. It is not very hot. The fan is still running at times.
3) Changed the bios setting to make the fan run always when connected to AC power. Fan runs fine but problem persists in Windows Normal mode.
4) Install AVG 8.5 which worked stably for a long time for me without issues. Then ran a full system scan of the machine through the AVG command line scanner while in Windows XP Safe Mode. Nothing Found.
5) As suggested by some people on different forums, I formatted the C drive alone and reinstalled the XP OS. Now it is Windows XP SP 1. Still the problem persists as soon as the setup finished and Windows loaded for the first time. It only became frequent. After Windows was loaded for the first time the laptop restarted itself at least 5 or 6 times within 10 minutes.
6) Downloaded the Windows Memory Diagnostic tool and ran the extended tests
in that to see if it has to do anything with the RAM. The laptop didnt restart even once during the almost 1 hour that it took to run those tests. Finally no errors were found.

I am really short of ideas now as to what can be done to trace the error. Kindly advice. Does anyone think that I should format the entire hard disk and reinstall windows again just to try? I am just thinking about that because I dont have enough space in my external hard drive to backup the entire data in my D and E drives.


See More: Windows Restarts Automatically

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#1
November 4, 2009 at 09:19:49
right click My Computer >> Properties >> Advanced tab >> click Settings under Startup and Recovery pane >> uncheck Automatic Restart >> click OK / Apply

if it`s BSOD, you should now read and post the error codes


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#2
November 4, 2009 at 09:25:20
http://support.microsoft.com/defaul...
How to configure Windows XP to start in a "clean boot" state

To help troubleshoot error messages or other
issues when you cannot determine the cause of
the issue, disable common startup programs,
settings, and drivers to eliminate possible
software conflicts when you start Microsoft
Windows XP. This procedure is known as
"clean booting."
---------------------------------------
Right click My Computer,
Properties,
Advanced tab,
Settings button (Startup and Recovery),
uncheck Automatically Restart.

Now you should get an error message when it happens again.
------------------
Find a list of STOP MESSAGES(BSOD) here:
http://aumha.org/win5/kbestop.htm


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#3
November 4, 2009 at 11:54:35
Disconnect all external devices (USB, etc) and see if that helps.

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Related Solutions

#4
November 4, 2009 at 17:26:23
Hi,
Actually I had done this at the first even before uninstalling AVG 9.0. I forgot to mention that. Still I didnt get any blue screen nor an errors in the event log. Again I am not at all clear why safe mode works fine. Infact I am posting this reply from safe mode. Is it some problem with a hardware that doesnt get loaded in safe mode?
After formatting and reinstalling the OS I have again unchecked the automatically restart windows option. I havent got any blue screen with error but the laptop just restarts automatically like before. There is no mini dump created and no information in the error log.

I havent connected any external devices. Infact I havent installed the device drivers also yet after reinstalling windows. I have just installed the Windows XP SP1. Still the problem is happening.


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#5
November 4, 2009 at 23:31:12
I had the same but in both modes and it had to do with wuauclt.exe . Windows Automatic updater. I had to load DOS 6 from a floppy and FDISK the drive! It was guarenteed to lose windows OS boot sectors and wipe the drive. I did try as you done but experienced failures. Or if you have some sort of Spinrite program It is a disk recovery program that came from the Fires of Pheonex in the early 90's

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#6
November 4, 2009 at 23:39:37
Thanks for your response tommy. Right now I am running Windows XP SP1 on my laptop after re installing the OS. Do you think the wuaudt.exe will run in SP1?

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#7
November 4, 2009 at 23:51:41
Yes it is in there by Windows! It is part of the Windows XP system. If you are still experiencing a reboot by no intervention I Suggest the White Wash idea of the drive.
If that file was corrupted I am not sure what happened to the rest of the system in the software of the drive. I am speaking of just the boot up that is installed by the windows disk.
To be sure to wipe it use a Raw DOS OS and do an FDISK.
I do not trust that XP format will flush out the problem.

Safe Mode uses only the eccential programs needed to maintain life and in network mode.
All other unneccesary ones are not executed.
The one that is corrupting your system boot is not being executed in safe mode that is y it works fine.


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#8
November 5, 2009 at 09:36:57
Tommy, I think you hit the nail on its head. Today I ran the Samsung's HUTIL tool check the hard disk and found some bad sectors (errors) in that. Now I am not sure how I can use fdisk to format the hard drive in DOS because I use NTFS file system and I think DOS doesnt recognize that. What have you done for that?

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#9
November 5, 2009 at 10:44:00
why in dos ?...please delete the system partition and format it with the windows xp cd & reinstall the windows

p.s. : NTFS is good...please don`t spit it...


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#10
November 5, 2009 at 19:58:50
I have done the following but the restart problem still persists. There is a Low Level Format option in the Erase HDD option of the Samsung HUTIL. Should I do that?

1) Ran Samsung HUTIL which reported some errors.
2) Went into XP Recovery Console and ran CHKDSK /R on all the drives. It reported that it found and fixed errors on all the drives.
3) Formatted the C drive within the Recovery Console using the FORMAT C: command.
4) Reinstalled the Windows XP SP1 OS.
5) Laptop still restarts automatically.

Is it that I should replace the hard disk immediately. I want to be ascertained that this was the real problem before I can invest in purchasing a new hard disk. The one that is currently in the laptop was purchased only an year back.

Please guide me.


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#11
November 5, 2009 at 23:03:31
i cannot open regedit

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#12
November 6, 2009 at 03:34:41
Any help on this folks. Please............

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#13
November 6, 2009 at 04:48:20
...you can try to use your hdd on another computer ( configured as secondary slave ), and see if it restarts

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#14
November 10, 2009 at 18:08:07
Dear Knowledgable members,

I somehow feel there is some device that doesnt turn on in the safe mode but turns on in the normal mode. And that is causing the entire problem. I already tried disabling a few devices that I wont need definitely but still face the same restart problem. I have given screen shots of the devices in my laptop at the links below. Can you please tell me which devices are definitely not used in safe mode? I will disable them one by one to see if anyone is causing a problem.

http://rapidshare.de/files/48664867...

http://rapidshare.de/files/48664871...

http://rapidshare.de/files/48664872...

Thanks.


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#15
November 11, 2009 at 05:47:41
the graphics card driver may cause the problem...uninstall it`s driver and...feel the difference

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#16
November 11, 2009 at 17:30:17
Thanks probfixer. But I havent even installed the graphics card driver. All that exists on the laptop now is the bare Windows XP SP1 OS. No other software is installed. I even disabled the Video adapter in the device manager.

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#17
November 12, 2009 at 04:17:39
try clean boot

http://support.microsoft.com/kb/310353


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#18
November 12, 2009 at 06:41:10
network card normally doesn't work in safe mode and the driver is installed in windows.

about fdisk, it will not recognize ntfs but you can delete that partition and then use FAT again for new partition.

Also a cause for a computer to automatically reboot is the cable from the leds to the reset switch on the mainboard.
This will automatically reboot without warning.
Same goes when a cpu is not cooled enough, you can see the temp normally in the bios. Leave it on in the bios to see if temperature increases or not above 60-65 can do the restart.
Also power could be an issue. If the power supply is not enough or not functioning properly.

Good luck


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