Windows Repair Has Fallen And Can't Get Up...

August 7, 2009 at 13:24:39
Specs: WindowsXP Home
I've been having problems where my Dell Dimension 8250 suddenly stopped recognizing my external Firewire drives. I have exhaustively researched the problem, ascertained that it might have had something to do with the horrible Roxio software (easy Cd Creator 7.5) that messed up my computer. Well, I finally got Roxio off, but the drives still weren't recognized. I've tried everything (removal of UpperFilters and LowerFilters from registry), checked the 1394 IEEE controller, uninstalled drivers and the drives and reinstalled them. I then tried to do a repair of Windows because I felt that was a final option before having to reinstall the whole operating system. When I was in the middle of the repair my screen went black. I had to remove the OS disc and reboot it before the monitor was again visible. Based on some info I read it could be my Trend Micro antivirus program causing the problem because I stupidly forgot to turn it off before beginning this process. Anybody got any suggestions to get me back to a normal boot of Windows? Thanks.

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August 7, 2009 at 13:33:53
First off, you should have paid attention when installing Roxio. There are extra features besides the burning program that want to install and evidently you didn't want.

If the entire time frame for all the above to happen wasn't too long maybe a system restore would work.

Go Start> help and support> undo changes with system support.

Keep in mind system restore will undo any installations that were performed during the period you are rolling back. Your files in My Documents will remain as they are.

If you choose a restore point and it doesn't solve the problem then undo the restore. I suggest that you also reboot before attempting a second restore point.

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August 7, 2009 at 16:42:39
I wish I could get to the System Restore screen. The computer is stuck in repair mode and I can't get out of it. In other words, I inserted my OS disc in order to effect a repair. The repair won't complete. It crashes in the middle of the process. The error message is as I indicated in my original post. I have to then shut the computer down and restart it. The Windows splash screen comes up and then the Repair/Setup mode automatically starts up again. I tried booting into Safe Mode, thinking I could somehow bypass the whole process, but it just keeps automatically going back into the Setup/Repair mode. Even if I wanted to do a fresh install (which I'm trying very hard to avoid!) I can't do it the way the computer is misbehaving at this point.

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August 7, 2009 at 18:28:12
Boot up and enter the bios setup routine. Make sure optical drive is first in the boot sequence, the CD is in the drive and ready.

It appears that it keeps trying to boot from the hard drive.

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Related Solutions

August 8, 2009 at 05:28:04
I agree with aegis 1. You may need to hit any key when prompted, to boot from a CD. Failure to hit a key will result in bypassing the optical drive.

If you need to recover personal data prior to a fresh install (format) you can use a live version of Linux, like Knoppix. Knoppix installs to, and runs from, one CDR/DVDR.

Recovery programs may also be used. The list below was originally posted by aegis 1, I think.

PC Inspector (freeware)

Zero assumption Recovery
The demo is limited
It will only recover 'up to' four folders per run
But you can make multiple runs

IMO the best, but not free

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August 12, 2009 at 21:20:33
Thanks everyone for your responses. What I ended up doing was doing a repair install of Windows XP Home. I also ran Hijack This! and found there were some remnants of the dreaded Roxio program (never again, Roxio!) which I removed. After doing the repair (which was problematic itself because it kept crashing repeatedly at a specific point) I pulled out my Firewire card and reinstalled it. Since then, everything is working as usual with both Firewire devices detected. Thanks again, everybody!

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