windows only works in safe mode

Hewlett-packard / Zv5000
June 29, 2009 at 00:15:35
Specs: Windows XP Home Edition SP2
I have just recently let my sister borrow my computer & i got it back & it had problems... When i started it up it had 8 little screens that were too little to see what they said & then it would start loading windows. but then the screen would go blank & the computer just restarted. i tried using a restore disk but it didn't work. I finally got the computer to go into safe mode, witch i am using right now, & deleted a bunch of programs that she downloaded that i thought might have been the problem but it still is doing the same thing.... if someone could help me i would really appreciate it.

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June 29, 2009 at 01:23:10
Does the screen appear to be working correctly when in Safe Mode? If so, you may need to change the graphics driver. You may be able to roll back the driver to a previous version.

I am not sure what your sister may have done. I personally don't know of a program that splits the screen into 8 segments.

To rollback or to update the graphics chip while in Safe Mode right click on My Computer> properties> hardware> device Manager. Expand Display Adapters and right click on the adapter listed there. Choose properties and try the troubleshooter. If no go then at the same screen choose drivers and rollback. If that doesn't help you may need to update the graphics driver. To obtain the correct driver for your laptop go to the link below and choose the EXACT model and follow the prompts to download the correct drivers.

If you boot into Safe Mode with Networking you should be able to download directly to the laptop.

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June 29, 2009 at 06:02:40
Most Virus and Spyware scans are likely to work better in Windows Safe-Mode.

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June 30, 2009 at 00:15:23
i tried the F11 thing you told me & this is what happened....

its blurry like that too so i cant see what is says...its kinda scary...

also... when i first turn on my computer, it shows a couple seconds of this...

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Related Solutions

June 30, 2009 at 03:19:39
You might also try restoring your computer to a day before she got her hands on the computer.

Start>Pograms>Accessories>System Tools>System Restore

Another option would be to boot with your XP CD and see if you have the option to repair the install. Basically it reinstalls all of the drivers without wiping out all of your previous data and settings.

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June 30, 2009 at 04:40:56
One question for you that may determine if your problem is hardware or software.

Can you read the text OK when you first start up the computer before it starts Windows?

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June 30, 2009 at 16:15:55
to OTheHill > No i cannot read the text at all when i start up the computer...

& too Shannonk > i have tried the system restore but every time i do it i get a message when my computer reboots saying "cannot restore to the specified date please choose another date to restore to" or something along those lines...

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June 30, 2009 at 16:23:05
If you can't see the text in the POST screens then you probably have a hardware problem. Laptops have integrated graphics chips that can be stressed and overheated. One other possibility would be a Virus in the BIOS.

If you know the keystroke/s to enter the setup on your laptop try using that keystroke and see if you can then read the screen.

Also, try connecting an external monitor to see if the problem may be the display and not the graphics chip. Again, there are keystrokes to activate an external monitor on your laptop. Read the manual to learn what those keystrokes are.

Sorry I can't be of more help. I would also try and find out what happened from the person that was using the laptop.

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June 30, 2009 at 18:09:45
how do i connect to an external moniter? is that the remote desktop thing? ( i dont know that much about computers. only pretty much the basics)

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June 30, 2009 at 19:50:13
Laptops have a video port on the back that you use to connect a second monitor to the laptop. You need to know the correct keystroke/s to activate the second monitor.

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