windows keep scrolling jerkingly up and down

April 7, 2011 at 20:53:22
Specs: Windows XP Professional
Just tonight I find that FF browser is moving up and down so fast that I cannot click any links. The same behavior occurs in Word doc., in Task Manager and possibly other programs I have yet to try. Any idea what is going on and a fix? Some sources online suggest it is a virus (scans are clean), or the mouse and/or drivers. I am using a wireless mouse, no problems with it though as far as I can tell.
I thank you for your time and help. :)

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#1
April 8, 2011 at 01:49:51
zeppz, you've ruled out a virus. How about a worm/trojan? Be aware that a virus and a Trojan are similar, but not the same. Many times, an AV detects one it can't clean, other times, it gets missed entirely.
If you need to clean one, Malware Bytes (http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html) seems to be the preferred remover, but I've run into a few it couldn't handle. Superantispyware (seems able to handle all comers. Info only. I’m not paid for recommendation. WARNING! FYI, a full scan on mine takes over an hour.) can do the job and you can get it free @:
http://www.superantispyware.com/
among other places. They have a Vista compatible version if needed. Dunno about Windows 7 or later.
If it turns out that you need to use it, be sure to update Superantispyware prior to running. Disable 'restore' after cleaning and run it again (to remove any nasties living there, restart after cleaning) so the nasty doesn't get put back should you later ‘restore’. They just released a new update recently and it changes all the time. Things are in a constant state of flux.
The restore thing is critical. May not be your deal at all, but won't hurt anything to try.
My next though is a stuck key or memory location. Try another mouse? Maybe yours had a flameout? The jerkiness in the display speaks of buffering which may/may not really be a problem. I'd fix the scrolling first.
HTH
Ed in Texas

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#2
April 8, 2011 at 23:11:13
Thank you! I have already run malaware bytes, spybot search n destroy, superantispyware, adaware and my antivirus program. Adaware quarantined a trojan, I reran everything and nothing. Jumping windows continues, in ALL windows whether a browser or windows system window that has anything that scrolls. New behavior today in addition to others is when I close browser, after a moment it opens a new browser window full of numerous page tabs all for microsoft. I close it and it opens again.
Will just keep trying to ID and clean whatever might be there. Hoping for the best as the comp. is obviously impossible to use in some respects.

Thank you again for your help and suggestions. :)


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#3
April 9, 2011 at 11:43:43
Also, just found out that when I hold down the Alt key, the jumping around the window stops in Word, other windows like Folders, browser etc. it just slows it down. Wasnt sure if this meant something diagnosis-wise.
Thanks again

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Related Solutions

#4
August 29, 2011 at 23:16:48
I've been having the same problem. Turned off the power on my wireless mouse and it stopped.

I was also having the problem whereby a single click would act as a double click - turned out the mouse needed a clean.


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#5
August 30, 2011 at 07:44:56
does the mouse run on batteries.....I have seen this with defective mice, and wireless mice low on batteries. It's a simple place to start and rule out causes.

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