Windows HP Pavilion - black screen error

February 7, 2011 at 18:04:19
Specs: Windows XP Pavilion zd8000
first of all I'm not very familiar with computers, so if someone could help me please put it in simple terms so I can understand what to do

I think I have a Windows HP Pavilion zd8000 and it's about 5 or 6 years old (the battery is pretty much dead and I can't turn on the laptop without having the charger plugged in). I've had some pop-up problems that open a random tab while using Firefox and I didn't know how to fix it, I think one of the random pop-ups may have had a Trojan or something because after I closed that tab, my antivirus, McAfee Total Protection, alerted me that I had a Trojan and I had to restart, but I didn't bother to see what kind of Trojan it was or where it came from and I ignored it. After I turned off my computer and came back the next day, the loading screen appeared like normal, the screen that says HP Invent, and then it went to a black screen with a flashing line at the top left corner. At this point none of my keys do anything including the F keys, Esc, ctrl-alt-del, etc. The only thing I can do is restart and go back to the HP Invent screen. At the HP screen there’s these options at the bottom that say:
Press [ESC] to change boot order
Press [F10] to enter Setup, [F12] to enter boot from LAN

Pressing [Esc] will bring me to this menu with these options:
2. Floppy Diskette Drive (there’s no option 1.)
3. ATAPI CD-ROM Drive
4. Network Adaptor
<Enter Setup>

Pressing Enter Setup or pressing [F10] at the HP screen will both bring me to this old-fashioned menu, kind of like this, but not exactly like that, and it says at the top:
Phoenix cME firstBIOS Pro Setup Utility
In the menu it tells me all this information about notebook model, BIOS version, processor type, serial number, etc. When I go to Tools > Hard Drive Self Test, after I run the test it stops after half a minute and says: #1- 07 Fail. In Advanced > Boot Order, it brings me to the menu similar to the [Esc] menu earlier, but this time it gives me option of enabling or disabling a device. When I press the button to do so, there’s a ! that appears next to it, but I’m not sure whether it disables or enables the device. I tried to enable some and leave some disabled and when I save the changes it restarts and then instead of the black screen, I go to this media test failure screen that looks like this
Also at the HP screen when I press [F12] to enter boot from LAN, it brings me to that same failure screen.

If someone knows how to help me, please reply. I don’t know a lot about computers so maybe this information I gave is confusing or something is missing but I could always go back and find more info if needed.


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#1
February 7, 2011 at 20:21:45
"....it's about 5 or 6 years old (the battery is pretty much dead..."

Laptop main batteries usually work as they should for a year or so, then they begin to rapidly deteriorate. From what I've seen, by two years they cannot be charged to anywhere near their full capacity, and it gets worse after that.
They often develop internal shorts when they are older. If the battery gets HOT rather than just warm after you have attempted to charge it for at least a half hour, or after you have been using the laptop for a while with the AC adapter plugged in, it's definitely internally shorted and you must replace it. Internally shorted batteries getting too hot have been known to cause the laptop to catch on fire.

You DO NOT have to buy a HP battery. There are lots of clones on the web that have the same one year warranty that cost a lot less. Search the web with your laptop model or the HP part number of the battery to find compatible replacement batteries. In many cases for HP and Compaq computers you can get a battery than has more cells / a higher capacity and runs the computer twice as long as the original battery on the battery alone - the only difference is it sticks out of the case a bit, and the back of the laptop rests on the battery instead of on the case. If one is available for your model, it's usually listed in the parts for your model here:
http://partsurfer.hp.com/search.aspx
Search using the part number for that battery if you like.
........

The stuff that happened before you last shut down the computer probably has nothing to do with....
"....the loading screen appeared like normal, the screen that says HP Invent, then it went to a black screen with a flashing line at the top left corner. At this point none of my keys do anything including the F keys, Esc, ctrl-alt-del, etc. "

You could try booting from the XP CD and running CHKDSK /R C: at the Recovery Console.

Do you have an HP supplied XP Re-installation CD or similar that came with this computer ?


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#2
February 7, 2011 at 20:27:38
no I don't think I have the CD anymore it's been a long time. is there anything I can do with the BIOS menu to fix the problem?

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#3
February 7, 2011 at 20:43:25
If you haven't been messing with bios settings, there's nothing you can do there that will help.

Although, you could correct the Boot Order in the bios Setup so that you don't need to change it for most situations.
Press [F10] to enter Setup

Set the Boot Order to:

Floppy Diskette Drive
ATAPI CD-ROM Drive
Hard drive
Network Adaptor

Save bios settings.

Besides that, your hard drive is booting, or you would not see....
"...it went to a black screen with a flashing line at the top left corner."

If the hard drive was not being detected as bootable you would get a message " Operating system not found" or similar.

Your problem appears to be Windows is not loading properly.

You are best off if you make an effort to find your HP supplied XP Re-installation CD, or similar, and find it.

If you have that, there are several things you could try that will not delete your personal data already on the drive and might get Windows working fine again.

In any case, you need a Windows XP CD of some sort to run CHKDSK /R C:

For more info,
see response 11 in this:
http://www.computing.net/answers/wi...

starting at, scroll down to "If that won't work....."


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#4
March 10, 2011 at 02:09:41
My best guess is that your internal hard drive has failed (crashed), leaving it no longer bootable. I have a HP dv200t laptop (also about 6 years old) that is having the same exact problem. I'll be replacing the internal hard drive in a few days, and hopefully that will remedy the problem. (Along with replacing the hard drive, you of course also have to restore the operating system to the new drive.) If you are unfamiliar with how to do that yourself, you'd best take your laptop in for professional repair. But at 6 years old, the cost of such a repair may not be worth it -- everything else in your laptop may be about ready to die as well. Restoring an operating system to a new drive can be challenging and very time-consuming. You need either system restore disks, or better yet a recently saved backup image of your drive.

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#5
March 10, 2011 at 06:35:09
EmeryvilleAaron

"My best guess is that your internal hard drive has failed (crashed), leaving it no longer bootable."

If that were the case, he / you would get a message while booting "Operating system not found" or similar, and he /you would not see anything regarding Windows.

The hard drive may be in the process of failing, but it is booting the operating system.


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