Windows Explorer waits for WD external HD

November 24, 2011 at 01:38:12
Specs: Windows XP, Quad Q9450/4GB
I installed a second Western Digital My Book extenal HD (2 GB) a month ago, supplementing my 1 GB unit. Within the last week or so I noticed that opening and saving files from several of my applications has slowed down, with a delay of 5-10 seconds while apparently this HD is 'readied' (its LED flashes).

There must be some change that's occurred in my configuration that's caused this, but I'm darned if I can understand what it might be. When I use these applications' Open File Browse menu, why would it have to get this HD fired up? Never happens with the 1 GB My Book. Any ideas anyone please?

--
Terry, East Grinstead, UK


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#1
November 24, 2011 at 06:38:16
There is an issue with WinXP and 2TB drives. These large drive need to use larger sector sizes which XP has trouble with. There is a fix at the WD site. Enter your model number and then download the appropriate file. This is not an issue with Windows 7.

Also if the unit you have is USB 3.0 that can create additional issues. IMO Windows, exxpecially XP is not fully compliant with USB 3.0 even if you have USB 3.0 controllers.


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#2
November 25, 2011 at 00:12:17
Thanks, appreciate the help. But that DOS-based firmware 'flash' procedure looks a shade too scary for me! If that's really the cause, then I guess I'll have to live with it ;-(

--
Terry, East Grinstead, UK


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#3
November 25, 2011 at 07:42:26
I have not had to deal with this issue directly but I just did some research into it.

Post the full model of the External WD drive.

Go into Windows Disk Management with that external connected and post all the information listed for that drive.

Do you have a safely remove icon in the tray by the clock that lists that particular drive and allows you to safely remove it?


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Related Solutions

#4
November 25, 2011 at 08:52:38
Thanks, greatly appreciate your help.

Model = WDBACW0020BHK-UESN

http://dl.dropbox.com/u/4019461/MyB...

http://dl.dropbox.com/u/4019461/MyB...

--
Terry, East Grinstead, UK


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#5
November 25, 2011 at 10:22:59
Do you have WD Smartware installed and active? If so, read the following excerpt from the WDKB.

“Topic #5 - Using the software that came with the WD external hard drive:
The listings below are for backup or synchronization software that may have come with your WD drive. Not all Western Digital drives come with software or the same software. The drive that you purchase is only supported with the software that it comes with, and is mentioned on the product package.
WD SmartWare
WD SmartWare software comes built into your drive on a virtual CD. Once installed it works as a continuous backup that allows you create simple backups. This is a continuous backup software and does not run on a schedule.”

It appears to me that if this is running that the backup process is slowing down any other use of that drive.


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#6
November 25, 2011 at 11:44:12
No, after reading many complaints about the backup/recovery sw I elected not to install the Smartware stuff. But that apparently also means that I cannot access the power saving options, which are probably central to this issue.

BTW, switching off indexing and changing to 'optimise for performance' made no difference.

--
Terry, UK


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