Windows Explorer encounters problem & crashes

January 14, 2011 at 00:47:20
Specs: Windows XP SP3, Centrino 1GB
Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

AppName: explorer.exe AppVer: 6.0.2900.5512 ModName: xvid.dll
ModVer: 0.0.0.0 Offset:

This is the error it generates and shuts down windows explorer. Kindly help me to resolve this problem.


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#1
January 14, 2011 at 03:08:57
Does this happen all the time (ie, machine unusable) or on occasion - and if on occasion have you noted what your were doing at the time?

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#2
January 14, 2011 at 06:44:53
This problem usually occurs when you're browsing a folder containing XviD videos and Explorer tries to create thumbnail previews of the videos using an outdated version of the XviD codec that's installed. When it fails you get an error message about Explorer encountering a problem with xvid.dll and having to close down (Windows Explorer has encountered a problem and needs to close).

As the xvid.dll file hasn't been used for quite some time its presence on your system suggests that you've still got an outdated version of the XviD codec installed. Just installing the latest version of the XviD codec over the old one won't fix the problem as it doesn't remove the old files and registry settings. You first need to uninstall all previous versions of the XviD codec and verify that the problem goes away. Then you should install the latest version of the XviD codec.


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