Win XP SP3 cannot access or see DVD/CD drive

December 1, 2011 at 05:07:58
Specs: Windows XP
I have window XP with SP3 and all updates installed. Sometimes after updates, my PC stopped recognizing DVD/CD. It shows DVD/CD as empty. Microsoft accepts it as a known problem and and suggest us to run MicrosoftFixit.dvd.Run.exe. When I tried to run, it gives up with error code [Code 80072EE2]. We are sorry, but the program encountered an error trying to contact server the server. Please try again later. In many suggestions were given. I tried all, but no use. Now, I have developed problem in accessing website.

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December 1, 2011 at 15:46:57
1: With the computer turned off, uncable the DVD/CD drive.
2: Start the comp, can you access website?

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December 2, 2011 at 05:37:24
I do not know whether it is answer to my problem. You say, "With the computer turned off, uncable the DVD/CD drive". The answer is not clear what I need to do to see or access DVD/CD drive.

You second point is more confusing. You seem to convey that my second issue is related to first one and if I remove cable from DVD/CD drive, I can access But, that is not my concern. My concern is I cannot access or see DVD/CD after I installed some updates from Microsoft. I keep my XP OS up to date. I do not know which update has caused this problem.

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December 2, 2011 at 06:40:41
"my PC stopped recognizing DVD/CD"

Do you mean the drive stops recognizing disks? Or the drive itself is no longer recognized? Sometimes a simple reboot will fix it. Or try going to Device Manager, find the DVD/CD drive on the list, right click on it, select "uninstall", then reboot & let Windows reinstall it.

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Related Solutions

December 2, 2011 at 06:48:56
I have tried all those option and then I tried to run MicrosoftFixit.dvd.Run.exe. Then I got into problems which I explained. I like to know how run this this fix without getting any error message. Microsoft ask us to keep our OS up to date, and if we try to do that, it lands us into problem like this. There should be some simple way to handle fixes.

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December 2, 2011 at 13:19:01
Run this & it will then give you live links to possible fixes.


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December 2, 2011 at 19:22:13
I run the program you suggested although my PC did not crash or re-starts frequently. Here is report from which I could not make out anything.

System Information (local)

computer name: MYHOMEPC-FD82C5
windows version: Windows XP Service Pack 3, 5.1, build: 2600
windows dir: C:\WINDOWS
CPU: GenuineIntel Intel(R) Pentium(R) 4 CPU 3.00GHz Intel586, level: 15
2 logical processors, active mask: 3
RAM: 1005826048 total
VM: 2147352576, free: 2048794624

Crash Dump Analysis

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

No valid crash dumps have been found on your computer


Crash dumps are enabled but no valid crash dumps have been found. It may be that there are problems which prevent crash dumps from being written out. Check out the following article for possible causes: If crash dumps are not written out.

In case your computer does experience sudden reboots it is likely these are caused by malfunctioning hardware, power failure or a thermal issue. To troubleshoot a thermal issue, check the temperature using your BIOS setup program, check for dust in CPU and motherboard fans and if your computer is portable make sure it's located on a hard surface. Otherwise it's suggested you contact the support department of the manufacturer of your system or test your system with a memory test utility for further investigation.

Check out the following articles for more information: Troubleshooting sudden resets and shut downs.

Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

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December 4, 2011 at 02:45:13
Your guide claims to have so many experts and they cannot even understand the problem reported by me let alone suggesting resolution. Your expert suggest me to run 'Whocrashed' utility when my problem is that Windows XP OS does not recognize or access or read DVD/CDs inserted into DVD drive.

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December 5, 2011 at 18:46:09
Self-styled experts have vanished!

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December 6, 2011 at 02:55:01
First thing you have to try before trying other solutions and fixes is System Restore (Located in Accesories, system tools).

Restore your computer in two or three days before (keep in mind that only your system files will be restored, dont be afraid that your personal files can be damaged).

If System restore doesn't help, then try other solutions.

Regards, team

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December 6, 2011 at 04:53:29
That did not help either. The reason could be that I am not able to identify or remember since when and which update of Microsoft caused this problem. Besides, Microsoft knows very well that it is technical issue and they provided a fix for the same. But, due to many other unknown issues, we are not able to apply or run that fix. That was the real issue. Someone in Microsoft should be able to provide resolution as it is created by Microsoft.

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December 6, 2011 at 05:03:08
"Your guide claims to have so many experts and they cannot even understand the problem reported by me let alone suggesting resolution."

"Self-styled experts have vanished!"

You expect to get help from people with that sort of rude attitude? Good luck with that!

If you don't like the replies that you are getting from unpaid volunteers here then you may be better off taking your computer to a repair shop and paying someone to fix your problem.

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