why won't windows xp start in safe mode?

February 21, 2011 at 06:13:26
Specs: Windows XP
when I try to with F8, then safe mode, my screen goes blue (don't laugh) and then I get something that says unmountable_boot_volume. I'm a novice and suspect a virus of some sort, but I have no idea how to fix. I'm screwed, aren't I?

See More: why wont windows xp start in safe mode?

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#1
February 21, 2011 at 08:08:15
F8 doesn't appear to be working for you. Appears your keyboard is not working in the pre-Windows screens. Are you using the original keyboard that came with your computer?

The message indicates your Windows installation is not bootable, at least in regular mode. Try Safe Mode with networking by Continuously tapping F8 as soon as the computer starts.


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#2
February 21, 2011 at 08:14:48
yes, it's the original keyboard. I tried safe mode with networking and still get the same error with the dreaded blue-screen. Any other suggestions? BTW. thanks fo the reply Othehill, much appreciated. this is frustrating as you can imagine. fortunately, i have a work laptop that is still functional.

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#3
February 21, 2011 at 08:21:51
To clarify what is happening, do you get the option to select safe mode or does nothing happen when you tap F8?

What is the brand and model of the affected computer? Do you have any restore disks for that computer?

Are there personal files on there that you absolutely must have?


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#4
February 21, 2011 at 08:30:07
yes it gets me into safe mode, but stops booting at agpCPQ.sys, then it goes to Blue screen with error message unmountable_boot_volume. This is a Dell Dimension probably 2005 model. I have a disk called Microsoft IntelliPoint 3.1. Is this the recovery disk? like I said, I'm a novice.

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#5
February 21, 2011 at 08:32:18
Microsoft Intellipoint are mouse drivers, it is not your recovery disc.

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#6
February 21, 2011 at 08:39:44
would the disk actually say "recovery Disk' on it? i have another disk that says 'Microsoft Office Basic Edition 2003.'

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#7
February 21, 2011 at 08:43:54
Dell computers usually come with a Windows disk that may also say Dell on it.

Describe what led up to this error. Did you make any changes to the software or hardware just prior to this starting?


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#8
February 21, 2011 at 08:51:56
no nothing. Computer just started slowing down the last few weeks. I cleaned out disk space and ran Malwares & AVG. Viruses were found, but I thought that was the end of it. other than Facebook, we do not visit questionable sites or open strange emails or attachments from know emailers.

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#9
February 21, 2011 at 09:17:02
Microsoft Office is your Office Suite. Word, Excel, Access, Etc.

Do you know if you have an added in video card in the computer? The cable that runs from the tower to the monitor is connected to the video. Is there more than one place where you could connect that cable to the tower?

You need to look further for a Windows XP CD. May or may not say Dell on it also.

Did you buy that computer new?


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#10
February 21, 2011 at 09:43:54
yes. I bought it new. Maybe I should call Dell. I cannot finf that disk.

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