Why won't my internal cd rw read or burn?

November 1, 2010 at 12:09:21
Specs: Windows XP
This is an upgraded VAIO PCG-GRT 390ZP and the disc drive is CRX830E. A few weeks ago I tried to burn a disc and it kept asking for a blank disc even when one was placed in it. I didn't persue it at that time. Now I find it doesn't recognize ANY disc at all (music or other). Hardware wizard says everything is fine. The disc drive does show in my computer and it does sound like it's starting to run, then nothing happens.

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November 2, 2010 at 04:53:34
It looks like you optical device has become defective and is now unable to read /or detect any media inserted.

When everything else fails, read the instructions.

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January 6, 2011 at 13:46:36
I have the same problem only I disagree with the idea that the drive is defective. My computer will boot from a bootable CD so I would submit the optical drive is not defective. However, if I put any kind of media in the tray after booting in Windows XP Pro, windows will want to create a folder to burn new data. This occurs even when a writeable disc is not inserted. I am glad to know another PCG GRT 390ZP owner has the same problem:-0

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January 6, 2011 at 13:55:21
I just read another post on the forum that suggested cleaning the laser eye with an alcohol wipe. Amazing - it worked. I have not been able to read cds or dvds for a year without finding a solution. This was so obvious it makes me feel, well I don't think I will go there.

Get an alcohol wipe, like used for cleaning glasses, and wipe off the laser eye on the tray. This might work for you to fellow 390ZP user.

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