Solved Why won't Dlink DCS930l Software Wizard CD install?

June 26, 2014 at 08:07:47
Specs: Windows XP
I have a Dlink Cloud surveillance camera. The software that came with it to set it up won't run on my laptop running WINXP. I get an I/0 device error. However, I know the CD drive works because I can run my other CD's on it. What's up with this? How can I get this software to install and run?

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✔ Best Answer
June 27, 2014 at 10:01:13
The I/O device error is most likely letting you know the software or drivers are not compatible with XP, not a problem reading the disc.

Is the software made to run on XP? XP is pretty old and the software may not work on it.

Edit, It looks like most of their products work with XP but check your specs anyway. Also you need yo have IE7 installed so if your still using IE6, you need to upgrade.

message edited by THX 1138



#1
June 26, 2014 at 08:29:42
Long shot.. clean the disc; and maybe the laser in the CDROM/DVD unit (using a proper cleaning disk kit)

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#2
June 26, 2014 at 23:14:25
Go to google and type in

d'link cloud camera [model number] software

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's


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#3
June 27, 2014 at 01:18:11
Have a look on the following page and see if your camera is listed -

http://www.dlink.com/uk/en/support

Unknown has caused an error in unknown and unknown needs to restart.


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Related Solutions

#4
June 27, 2014 at 10:01:13
✔ Best Answer
The I/O device error is most likely letting you know the software or drivers are not compatible with XP, not a problem reading the disc.

Is the software made to run on XP? XP is pretty old and the software may not work on it.

Edit, It looks like most of their products work with XP but check your specs anyway. Also you need yo have IE7 installed so if your still using IE6, you need to upgrade.

message edited by THX 1138


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#5
June 27, 2014 at 15:49:06
The D-Link software for this camera specifically says it IS compatible with XP, but maybe it isn't even tho they say it is in their specs. I have upgraded IE as far as possible running on XP. I do suspect some type of incompatability, because my CD works fine on other CD's I own so there's probably something wrong with the disc not running on my system. I may have to call their tech dept. and verify for sure. If their discs don't run on XP machines, they need to make that clear and change their specs.

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#6
June 27, 2014 at 16:59:36
Can you check the CD in question on another computer - at least to see if it will read it, if not actually run; and maybe even try to run it too.? Presumably you have tried simply to access/read the CD on the XP system?

I have on occasion had setup disks that a given cd/dvdrom (actually burners) didn't like. Sometimes it was the actual drive (that was "picky" with that particular disk) as the disk would be OK in another unit; and sometimes it was the disk - as it wouldn't run etc. in any drive. Usually managed to get a replacement disk OK...

And on one occasion at least actually duplicated a disk in question on a system that "liked it", then used that disk in the unit that didn't "like" the original...


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#7
July 3, 2014 at 08:40:39
Windows XP may be old, but most products out there still support it.

Are you sure you have Service Pack 3? That is the baseline requirement for most things to work.

http://download.microsoft.com/download/d/3/0/d30e32d8-418a-469d-b600-f32ce3edf42d/WindowsXP-KB936929-SP3-x86-ENU.exe

If you go to the store today and buy a new printer, it is going to require SP3. And Microsoft announced the other day that newer versions of Skype will require at least XP SP3 or Mac OS X 10.9 Mavericks.

http://sdfox7.com

message edited by sdfox 7


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#8
July 3, 2014 at 13:11:25
I ended up buying an external CD-ROM to play this disc because it never would play on my laptop. Finally was able to run it connected to a netbook using the external CD player. It didn't have anything to do with XP - was fine with that. It was the CD player on my laptop that for some reason absolutely would not play that particular CD, even that it's fine with others. I agree, there are just times when a particular computer won't play a particular CD. No known reason that I could figure out. At least now I have an external CD player in case this happens again. Thanks for everyone's input...the problem is now solved and camera works!

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