Why can't I update to SP 3?

February 7, 2011 at 09:07:21
Specs: Windows XP, p4 512
I get the message "The requested look up key not found in any active activation" trying to surf etc. What happened was that one day my computer would not boot to Windows (XP Pro) at all (no splash screen and not hard drive activity just locked up). So I reinstalled with CD (did a repair type reinstall). I got it to boot up with everything there except it went back to IE 6 (from the CD). When I tried to do the updates from the MS site it gave me that error. IE works to some degree but I need to do updates. I seem to be stuck on Service pack 2 and need to go to SP 3. So I need to get IE 6 to work correctly and let me get updates. The thought is that it says it is IE6 but has the IE 7 or 8 engine. I went to add/remove and unchecked IE and rebooted then added IE but this did not help. Any ideas?
Thanks Steve

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#1
February 7, 2011 at 09:17:44
When you did the repair, you lost everything - every Microsoft update that was ever installed was removed. That's what happens when you do a repair. You need to run Windows Update from Start > All Programs.

I suggest you download the complete SP3 file (316MB) & keep a copy in case you ever need it again. You can get it here:

http://www.microsoft.com/downloads/...


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#2
February 7, 2011 at 10:07:53
I understand what happened and what I need to do but I get that message every time I try to do a Windows update. That is the problem I can't do an update. I need a patch to let me get to the Windows Update site. Maybe something in the registry needs changed?

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#3
February 7, 2011 at 10:28:55
I'm curious. Click the following link and see if it gets there:

http://update.microsoft.com/windows...

We all live on the same ball.


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Related Solutions

#4
February 7, 2011 at 10:34:45
No Derek, it gave me the same error. I then click ok and it goes to a blank ie page and sits there until I close it. Someone suggested to do this:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{89820200-ECBD-11cf-8B85-00AA005B4383}

3) under this change the key isinstalled from 1 to 0
4) Then reboot ur machine.
5) now reinstall the IE.

Do you think that would work?


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#5
February 7, 2011 at 11:59:44
You need to clear out all your cookies, history, temp internet files, & temp folder. Reboot then run Windows Update. But you should still download a copy of SP3 & keep it onhand for the next time you screw up.

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#6
February 7, 2011 at 12:47:00
Re #4. Well, I really don't know but it doesn't look as if it would wreck anything and it apparently worked for someone. If you google with your error message there are a stack of hits:
"The requested look up key not found in any active activation"

I would try #5 first as this is simple, easy and safe.

We all live on the same ball.


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#7
February 13, 2011 at 17:15:40
Did you manage to install SP3?

We all live on the same ball.


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#8
February 14, 2011 at 08:45:49
I finally worked through it all. I went to MS site and they said they had tech support on getting updates type problems. They wanted me to go to a site and download and send them back a file. Of course the problem was that I can not get to most any websites except my home page. So I thought I would make the page they want me to get a file from my Home Page and it worked! So given this, I made the MS Windows Update site my default home page. It worked so I was able to get to all the updates SP3 and IE 8 and it is all fixed now without losing anything and all errors and problems went away. It took about a week to figure it out. So after I had it fixed then they say they are ready to help me (just a day after I asked but I did not need their help however). Thanks for your help anyway and maybe what I found to help will help someone else later. - Steve

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#9
February 14, 2011 at 11:50:26
Sounds odd but glad to hear it worked out. Thx for popping back to let us know and as you say it might help others - they often Google in.

We all live on the same ball.


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