Periodically when I try to print a Word or Excel document, the print head moves across the page but the page has no print on it. When I print a Test Page, everything looks fine. The ink cartridges are full and I have selected the correct pages to print.
First try this: Go to control panel, printers and faxes and right click on your printer and choose printing preferences. Check all print setting carefully to see if you have an unusual setting selected. Adjust settings as needed and click apply and OK.
If that does not help, try this as a test: open a document, select some text, choose print from the file menu and choose 'selection'. If it prints the selection, then you know printing from the program is possible and you just need to find the bad setting. Also, does it print OK from websites?
Report back your findings.
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