Want to start over with XP Reinstallation

August 12, 2010 at 16:33:40
Specs: Windows XP
Ok, I have a Dell 2400. One day I woke up and my computer had the screen of blue death. I couldn't get it to boot at all even in safe mode. I was talking to an I.T. guy at work because I am computer stupid and he told me to bring it to him and he would reconfigure it. I was surprised when it only took a day. When I got it back I realized he put a pirated version of XP on it. Then I realized the volume didn't work. I found out the audio drive was not installed so I tried to install it from the dell site and it wouldn't install. I want to reconfigure it. (I believe that is what it is called.) but I dont know how and most of the instructions I have found online I dont understand because I dont know computer terminology. It's like looking at a foreign language to me. I don't want to take it back to I.T. because he did it as a favor and I don't want to tell him he didn't do it right. I also do not want anything pirated on my computer. I liked it when I bought it and I want the factory version back. Can anybody help me? I know its alot.

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#1
August 12, 2010 at 17:15:34
Do you have the original Dell restore disks? You should use those to restore the machine. Post back for instructions.

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#2
August 12, 2010 at 18:10:30
You can not pirate XP, you can only pirate the product key. And if you know how to use google, you can easily find how to "fix" it. As for the audio driver, all you need to do is download the correct one & install it.

Dimension 2400 specs

Click here for your sound drivers


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#3
August 13, 2010 at 15:56:51
I do not have the restore disk. I never recieved one. Dell told me I can buy one from them for $19 but I wanted to see if there was another way first. Also I tried to install the correct driver from Dell.com and it kept coming up with error messages that my sound card didn't exist. thank you both for your help.

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#4
August 13, 2010 at 19:28:33
How did you determine it is a pirated copy?

I frequently get Dell systems for OS reinstall and the user does not have the disks. All it takes to install is any OEM XP disk matching the version on the COA sticker on the case (Home, Pro). During the reinstall process the non-Dell setup will ask for the license key. The one on the sticker is used and should be able to activate it on the Microsoft site.

Once Windows is up and running the hardware drivers are next.

Using the STAG on the sticker you go to the Dell site and download the drivers for all your hardware including the chipset.

Rich


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#5
August 14, 2010 at 00:15:45
Dell XP restore disc available at link below ($20+S/H---legal as long as you have a the COA sticker on the side of the machine). I ordered one myself a few weeks ago to restore a 2400, and it didn't even ask for the COA number. It was also SP3 instead of SP2. You might want to hurry since they only have 9 as of 8/14/10:

http://www.pacificgeek.com/product....

"Channeling the spirit of jboy..."


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#6
August 14, 2010 at 04:58:10
steph000 wrote ...

I was talking to an I.T. guy at work because I am computer stupid and he told me to bring it to him and he would reconfigure it. I was surprised when it only took a day. When I got it back I realized he put a pirated version of XP on it.

If this is true, report the IT guy to the management. He shouldn't be working for the firm where software security and licenses compliance are essential for the company survival.

i_Xp/Vista/W7User


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#7
August 15, 2010 at 15:25:46
When I started the computer after I got it back the wallpaper had Xp the pirated version on it. I assumed due to that it was a pirated version. Like I said I don't know very much about computers except they are very frustrating if you don't know what you are doing. Which I don't. I just know I can't afford a technician. However I have been on the internet for the past week trying to figure this crap out with the sound and nothing is fixing it. I feel the only thing to do is a clean install. If I'm lucky I won't screw it up. I tried to restore it but it won't go back any further then August 4th. I finally got the yellow question mark off of the multi media device but it still won't recognize my sound card. I'm lost.

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#8
August 15, 2010 at 15:32:10
Oh and I have been trying to get the drivers from Dell. They always error out.

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#9
September 24, 2010 at 10:35:57
I am having this same issue, with having to reconfigure my computor. I did re-install the original operating disk my computor came with, but I think i am missing one.. I need the drivers installed because I cannot get an internet connection. Isnt there something you can do to go back to the origingal factory version your computor came with? Please help if have any advise on what to do!! I am also computor illiterate!!! Thank you!!

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