Virus? System Restore

in_need_of_help February 11, 2009 at 13:26:30
Specs: Windows XP

I do hope someone can help me. My partner was downloading some music in i-tunes when the computer crashed. Once re-booted the apperance of the taskbar had changed. the internet also no longer worked! We have tried System Restore, however it will not allow use, saying "System Restore cannot protect your computer". We have checked and the system restore is turned ON & I remember using it only a few weeks ago.

We have also tried to log on in safe mode, system restore does not work here either. We attempted to log in as administrator, unfortunatly the previous owner has set a password which we do not know and therefore have no access to the administrator files.

I contacted my internet provider who informed me that it was a problem with DCHP and that i should get a professional to look at it.

Is there anthing that I can do myself?

I should also point out that we have Norton Anti-Virus installed, which we have now turned off incase it was blocking us. As we cannot access the administrator files I am unable to delete Norton completly.


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February 11, 2009 at 13:31:41
Try this because HDD may got messed up if the HDD was working during the crash ---
How to Perform Disk Error Checking in Windows XP

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February 11, 2009 at 14:25:41
You can run chkdsk

then you should see a C:\
Type chkdsk /r
Hit Enter
You should receive a message that chkdsk can't be run but it will be run after you restart the computer.

Try that

If that doesn't work, you can run a Windows Repair from the OS Installation CD.

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown

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