video freezes 30 seconds of watching BBC clip

September 16, 2012 at 11:21:19
Specs: Windows XP
If I watch a recording of a US tv station the videos run ok but not on BBC
Would someone let me know what is happening and where to find a solution

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September 17, 2012 at 02:34:37

Kindly let me know if “YouTube” or any other online videos works fine or not? If yes, you can follow the below mentioned steps which should fix the issue:

2. Open Internet Explorer, click on “Tools”, click on “Delete Browser History” then click on “Advanced” and click “Reset”.

3. Ensure "Enable Hardware Acceleration" is unchecked, if not, right click on the video after opening video online. Then click on the first folder “Display”. Uncheck "Enable Hardware Acceleration".

4. I will also suggest to update Flash Player from the site:

Hope this helps

Thanks & Regards
Debbie B

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September 17, 2012 at 02:55:02
Take care with the above advice. I absolutely fail to comprehend why updating the BIOS would have anything to do with your problem. That step should only be attempted if the specific issue you are having is directly addressed in the notes for the bios update. Get it wrong and you can brick your system.

I would think you should begin by looking in your event log to see if there are any errors reported. Does the video freeze or does it simply close down the browser window? Have you tried other browsers ( IE, Firefox, Opera etc) to see if the problem is limited to one specific browser?

Goin' Fishin' (Some day)

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September 17, 2012 at 08:15:58
I've deleted the suggestion of updating the BIOS. There is no reason under the sun to do so and in many cases if done improperly will brick your system as Richard has mentioned..

Davidw, look closely at "Debbie's" avitar, not so much a she.

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Related Solutions

September 18, 2012 at 11:05:52
Thanks for the reply and suggestions.Yes , I have the same problems of videos hanging on both you tube and BBC news.
I have gone through Internet Explorer and reset on advanced as suggested.
I have found Hardware Acceleration by going through Display settings on Control panel and slide the pointer to the extreme left indicating "none".
I normally watch in Chrome and I think that it automatically updates the flash player.
I have gone back and established an ethernet connection having previously been using a wireless connection but to no avail.
Both video sources still hang-up after a variable amount of time within the range 15 to 100 seconds in boyh Chrome & Explorer
Any idea what could be happening?

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September 18, 2012 at 11:29:24
Thanks for amending my first post. I need to be a bit tidier in the way I present information.

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September 21, 2012 at 09:33:08

As you have already followed almost all the troubleshooting steps, I would suggest you to reinstall the Adobe flash player and latest JAVA and check the performance after that.

If the issue still persists, try creating a New User Account to check if the problem persists.

Thanks & Regards
Debbie B

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