|Have you tried to do it from another PC, to discount the possibility of there being a problem with the web end?|
What response (if any) do you get when you put the live.com url in your browser?
Which browser are you using?
Have you tried a different browser (e.g. firefox / Chrome / IE) in order to eliminate the possibility of it being browser related?
These are some of the elementary things (self help) you could do to narrow down the problem.
☺ When everything else fails, read the instructions.