Solved Unable to delete autodesk shared folder

August 26, 2013 at 10:52:41
Specs: Windows XP
I have uninstalled Autocad 2011 but cannot re-install because I am unable to delete the autodesk shared folder in the common files.
I keep getting 'Access Denied'

message edited by mapm


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✔ Best Answer
August 26, 2013 at 17:02:32
mapm
"Yes but one folder remained"

You probably didn't do this .
How to remove all Autodesk products from a Windows system
http://usa.autodesk.com/adsk/servle...
3: Click the Uninstall option and click Next to confirm that you want to remove the product from your computer (if you are prompted to remove shared files, click Yes to All).

Read the whole article & if still having a problem use the tool suggested by RMT2.

More tools are available if needed.



#1
August 26, 2013 at 11:12:59
Right click on the folder and go down to 'properties'. On the page that opens see if 'read only' is enabled under 'attributes'. If so, uncheck it then 'apply' and 'OK'. Then see if you can remove it.

If not, it may be 'in use' by windows. In that case reboot to safe mode and see if you can remove it then.


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#2
August 26, 2013 at 12:36:22
Thanks for input. TRied bith but the file does not seem to want to go. Have also tired regedit!

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#3
August 26, 2013 at 13:31:16
Can we take it that initially you used Control Panel > Add-Remove Programs?

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
August 26, 2013 at 14:31:39
Yes but one folder remained

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#5
August 26, 2013 at 14:58:11
Oh yeah, if you didn't do the uninstall from add/remove there will be all kinds of remnants left.

I assume the 'common files' folder has a separate folder in it dealing only with autocad and that's the one you're trying to delete?

Since you're trying to delete an entire folder, it's possible the folder is not read-only but some of the files in it are. You may need to go through the folder file-by-file and delete what you can and then check the attribute on anything that won't delete. You should also enable the viewing of hidden files. To do that, open 'my computer' and choose 'tools' from the toolbar. Then 'folder options', 'view' and under 'hidden files and folder' check 'show hidden files and folders. Then 'apply' and 'OK'. That way you'll be able to see all the files.

Some other things:

When you checked, was the 'read only' attribute set? If so maybe it reset when you booted to safe mode. Try safe mode again and check the attribute. Make sure it's not enabled and then see if you can remove the folder.

Also, run MSCONFIG and click the 'startup' tab and see if anything related to autocad is running. If so, uncheck it then 'apply', 'OK' and then I think you need to reboot. After it reboots run MSCONFIG again and see if it's re-enabled itself. Then try deleting the folder again.

If none of that works you could probably boot to 'safe mode with command prompt' and manually delete it using dos commands. But that can be tricky if you're not familiar with it so try all the other stuff first.


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#6
August 26, 2013 at 15:47:11
When you do find the suspect file, I find this utility extremely useful for unlocking stubborn files: http://www.malwarebytes.org/product...

You've been helped by a 15 year old.


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#7
August 26, 2013 at 17:02:32
✔ Best Answer
mapm
"Yes but one folder remained"

You probably didn't do this .
How to remove all Autodesk products from a Windows system
http://usa.autodesk.com/adsk/servle...
3: Click the Uninstall option and click Next to confirm that you want to remove the product from your computer (if you are prompted to remove shared files, click Yes to All).

Read the whole article & if still having a problem use the tool suggested by RMT2.

More tools are available if needed.


Report •

#8
August 26, 2013 at 18:17:34
That was a good find Johnw.

Always pop back and let us know the outcome - thanks


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#9
August 26, 2013 at 18:37:42
"That was a good find Johnw"

Thanks Derek.


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