|Hi! I was hoping someone can help. I'm not overly computer literate but will do my best to explain my problem. I'll start at the beginning as I don't know what's relevant and what's not.|
Ok last Thursday I contacted Telstra, our internet provider and arranged to upgrade to ADSL2. They said it would take 3 business days but by 5pm Tuesday evening you should be set to go. Come tuesday night we couldn't even get on the internet let alone take advantage of supposed faster speeds. After speaking to Sales at Telstra, they said I needed to change my password so they changed it for me and then and then I called Tech support to find out how to actually change it on my pc. When they took me through the process, it wouldn't accept the new pasword from my end but it was being recognised from their end. Anyway they said they would get a technician to look at it and call me back the next day. I ended up calling them Thursday night and I realised that my pc wasn't recognising an IP address. Finally I had a technician call me today and confirmed that it was an IP address issue but that it wasn't anything they could help me with, I had to contact the people who Igo through for the wireless connection. Since then, I have been trawling through forums trying to find out how to get an ip address for my wireless connection.
So far I have tried ipconfig/release and renew, ipconfig/registerdns, and a couple of other things which I now can't remember. Basically I have a emachines pc, an adsl modem, a RangeMax Next Wireless-N USB adapter WN111. My phone port is at one end of the house with my desktop pc at the other, hence the need for wireless. I don't have a cable long enough to be able to check if the internet works with a cable.
I think that about covers it. My problem is that the internet is not working as it is not recognising an IP address. If I try and renew the ip address the error message 'unable to contact your dhcp server' comes up. Can you please suggest some things I could try?