Trying to install an HP scanner/fax

March 8, 2009 at 08:56:58
Specs: Windows XP
My mom has XP on her laptop. She is trying to install an HP Scanner/fax, but it is asking her to insert the XP Installation CD.

I guess when her XP was installed, it was not fully installed (the Scanning/Fax module perhaps were not installed?).

Anyone know where i could download these from?

thank you

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March 8, 2009 at 09:08:15
If your mom didn't get any disks with the laptop she should have made them herself.

Those WinXP and other pre-installed software restore disks can probably still be created.

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March 8, 2009 at 13:10:56
Try this: Do a search of the hard drive for a folder named 'i386'. If you find it, when the install program asks for the CD, try browsing to that folder and have it look there.

Good advice from Othehill about creating the CDs.

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March 8, 2009 at 14:03:49
You could also check the HP site and see if the drivers are available there. Install the software before connecting the scanner.


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