trouble finding correct audio driver

December 7, 2011 at 14:56:11
Specs: Windows XP, Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz, x86 Family 15 Model 2 Stepping 9 Processor Count: 1 RAM: 3710 Mb
okay, so i'm new to these forums, so please correct me if i'm doing anything wrong...i know how some forums have their little 'rules' here and there.

so anyway, i'm a student in high school, and i basically am the school geek. i really fix about 3 computers a week, most of them simple fixes. but this is all irrelevant.

to my problem -
my best friend was complaining to me about their internet not working, and i diagnosed the problem..it was the ethernet port on the motherboard - fried. simple fix, just swap the motherboard. so being a geek, i have quite a few of those laying around my little shop.

His computer is a Dell Dimension 1100; see this: http://www.dell.com/support/drivers...

being the motherboard was fried, i swapped it out with a similar one, and it came out of a Gateway 510S; see this: http://reviews.cnet.com/desktops/ga...

so basically, it's a dell box with a gateway motherboard..

he was also complaining about it being slow and that it didn't matter if he lost everything on it - it was full of junk, etc. just as long as i got the internet working and got it going fast again. so i re-installed xp, which means i have to re-install all the drivers that came with it. well, being i had the motherboard from the gateway instead of the one that came with the computer, i used the gateway's driver cd to reinstall all the drivers. the one for the audio is SoundMax Integrated Digital Audio, and to be honest with you, their support SUCKS. i can't even find the website. but anyway, that doesn't matter. i have updated everything on the computer, tried several different drivers, but still no avail.

basically, the problem is that after trying these different things, there is still no sound coming out of the speakers. so what exactly should i do?

thanks in advance,
brian.

p.s. i used sysinfo in case anyone may find it useful. i realize i don't have an antivirus yet, lol
~
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) 4 CPU 2.60GHz, x86 Family 15 Model 2 Stepping 9
Processor Count: 2
RAM: 750 Mb
Graphics Card: Intel(R) 82865G Graphics Controller, 96 Mb
Hard Drives: C: Total - 76285 MB, Free - 69128 MB;
Motherboard: Intel Corporation, D865GLC
Antivirus: None
~
also, see where i posted at techsupportguy the exact same question: http://forums.techguy.org/windows-x...


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#1
December 7, 2011 at 15:26:31
Any errors showing in Device Manager > Sound Video & Game Controllers?

In Control Panel > Sounds and Audio Devices > Audio tab, is correct device showing in Playback?

Is Volume control showing on taskbar, and if so are the controls set fairly high with nothing muted?

Always pop back and let us know the outcome - thanks


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#2
December 7, 2011 at 15:39:33
No errors in device manager.. (no question marks)
and yes, the correct device is selected in the tab (soundmax)
volume control IS showing up in taskbar, and everything is full blast. still no sound :(

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#3
December 7, 2011 at 16:26:02
Might be a silly question but what kind of speakers are you using to test with? Are they connected to the selected audio out jack? Are they powered and is the power turned on?

Goin' Fishin' (Some day)


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Related Solutions

#4
December 7, 2011 at 16:34:08
Anything from headphone socket?

Always pop back and let us know the outcome - thanks


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#5
December 7, 2011 at 17:08:53
Might be a silly question but what kind of speakers are you using to test with? Are they connected to the selected audio out jack? Are they powered and is the power turned on?
Well, right now i'm just using regular desktop speakers. but to answer your question, yes - they're plugged into the audio out (green). i've tried all the other different ones just to test, still no luck...and yes, they're on. i've tried my surround system and headphones to see if it MIGHT be the speakers, but still no noise.

Anything from headphone socket?]
negative, ghostrider.


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#6
December 7, 2011 at 18:00:55
Now I start thinking hardware. Sound module perhaps, but see what others think.

Always pop back and let us know the outcome - thanks


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#7
December 7, 2011 at 18:13:33
but it's really hard for me to believe it's a hardware issue because when i had it plugged into the gateway box instead of the dell box it worked fine.

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#8
December 8, 2011 at 00:17:26
Check the BIOS for any audio-related settings.
Check all cable connections on motherboard.

As a last resort, have a hearing test to confirm you haven't gone deaf, LOL.

Please let us know if you found someone's advice to be helpful.


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#9
December 8, 2011 at 14:42:08
Check the BIOS for any audio-related settings.
i couldn't find any

Check all cable connections on motherboard.
they all appear to be fine

As a last resort, have a hearing test to confirm you haven't gone deaf, LOL.
haha i wish it was that simple.


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#10
December 14, 2011 at 14:53:08
okay, so i took the easy way out and installed a pci sound card.
see this: http://www.techsupportforum.com/for...

marking as 'solved'.


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#11
December 14, 2011 at 15:24:31
Oh well, at least it got sorted. Thx for taking the trouble to update us.

Always pop back and let us know the outcome - thanks


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