Trouble connecting logitech m325 wireless mouse

September 28, 2012 at 13:42:56
Specs: Windows XP
I have a logitech m325 wireless mouse that I can't get to work...I think it has something to do with a driver and I'm lost at this point. I followed the instructions and registered it. My computer is a Dell dimension 3000. Windows xp.

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#1
September 28, 2012 at 17:44:41
Are you certain the USB port in use for the dongle is working?

Go to the link below to download the driver.

http://logitech-en-amr.custhelp.com...


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#2
September 28, 2012 at 18:11:10
I have tried all the ports. And what is a dongle? I triend that link and it doesn't work it comes up an error..but thanks for trying...got anything else? Just to let you know I have a wireless mouse that I'm using at the moment it's a Microsoft Wireless.I'm changing it because the rubber on the wheel fell off .

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#3
September 28, 2012 at 18:30:17
Dongle is the sending unit that plugs into the USB port. There should be an on/off switch on the bottom of the mouse.

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#4
September 28, 2012 at 21:58:39
the switch is on..I took it back to Best buy and the geeks said there was nothing wrong with the mouse... So, back to the driver I think, do you?

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#5
September 29, 2012 at 06:46:39
So then, you are plugging in the sending unit into a working USB port? Do you see a red light on the underside of the mouse when you turn it on?

Wireless mice will not work in the start up screens.

I provided a link to the mouse drivers. Did you try to download and install them?


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#6
September 29, 2012 at 15:41:59
I did try that link for the driver and it came up page not found.....and yes the lite comes on and I've tried all the usb ports ..Remember, I have an exsisting wireless mouse by microsoft at this moment, so I tried the port thats I know IS working ...got anything else?

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#7
September 29, 2012 at 16:15:53
You never stated you already have a wireless mouse. What are you trying to do then? Have two mice?

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#8
September 29, 2012 at 17:34:41
Yes I did mention that I have a microsoft in # 2 (look back ). No, I'm not rtying to have 2 mice the rubber fell of the wheel and that's why I'm changing it out. But, all that said... I just spent 1 hour on the phone with Logitech support. He's not understanding what's wrong and couldn't help me. He suggests me bringing my computer to someone that can see what drivers I'm missing or may be corrupt or whatever....So if you can give me anything else I'd appreciate it 'cause I really don't want to spend any more money $$. In the meantime, I'm gonna return the Logitech and stay with this mouse until.... but thx for your help

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#9
September 29, 2012 at 18:10:22
Then connect a wired mouse to use for the setup. You need to remove the MS wireless mouse from Device Manager. Then shutdown, disconnect the wired mouse and connect the wireless. Reboot and the mouse should be configured by Windows. You may need to install the drivers if all desired features are not available.

If the wireless won's work then reconnect the wired mouse. PS/2 mice are not hot swappable so you need to shut down to connect if that is what you have.


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#10
September 29, 2012 at 19:45:43
I actually did all that...with the support tech...One hour we tried everything and since he doesn't know what I have he couldn't advise anymore...But we did accomplish downloading the software for it But it's not recongnizing or finding the usb ports...he thinks its not compartible cause I already am using these ports... Idon't know what else to do...

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#11
September 29, 2012 at 20:00:43
You may need to remove the drivers for the MS mouse first.

Did you remove the mouse listing from Device Manager?

Try installing the Logitech drivers first, then connecting the mouse.


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#12
September 29, 2012 at 20:13:17
I'm nervous about doing that..I would think the tect would have told me to do this ..I don't exactly recall what but , he was concerned about something in device manager in a category I'm oblivious to. Do you understand that I'm a computer idiot...(well getting better) but I don't have a clue about lots of things. So, I think Im just gonna stay with my mMicrosoft mouse and wait till my son (who has his own Graphic design company ) can help me make some decisions here... s--- maybe he'll just buy Momma a new computer with a Wireless mouse!!!!!!lol then I don't have to bug you guys...hahehahehahe

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#13
September 30, 2012 at 07:58:18
Here is a good link to the driver download.

http://www.logitech.com/en-us/suppo...

Do you have a wired mouse to use?

MS mice should install in Windows without any additional drivers required, so removing the MS drivers shouldn't cause problems. That said, just try installing the Logitech drivers and then connecting the mouse.


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#14
September 30, 2012 at 23:11:35
Thanks for all your help...But I think I have numerous issues going on with this computer.. I also realized my memory stick isn't being recognized either,and my computer has been reeeaaalllly slow. (any suggestions for that) So , I took the M325 back to the store ...I'll deal with my MS one for the time being..And I really did appreciate your help...

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#15
October 1, 2012 at 05:38:49
Download and run CCleaner Slim from the link below. Run the cleaner module.

http://www.piriform.com/ccleaner/bu...

Look for your memory stick in Windows Disk Management. If showing there, post all the information seen there for that memory stick.


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#16
October 5, 2012 at 15:26:24
I downloaded CCleaner and ran it.... I don't know where to find Windows Disk Mngt...to look for my memory stick... And, do I need to have the memory stick in the usb port when doing this???

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#17
October 5, 2012 at 18:34:06
Of course you need to have the memory stick inserted into a USB port.

To get to Windows disk management use the following steps:

Start menu> Control Panel> Administrative tools> computer management> Disk Management.


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