Tried restoring but just hangs at start up

August 29, 2011 at 07:11:11
Specs: Windows XP
microsoft coorporation hangs

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#1
August 29, 2011 at 16:07:00
"microsoft coorporation hangs". Sounds like a headline LOL.

You need to give more information. What type of restore are you doing and what is the manufacturer and model of your computer?

Always pop back and let us know the outcome - thanks


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#2
August 30, 2011 at 00:40:36
it is a lenovo laptop thinkpad t61 with windows vista and when you start it up it beeps and then hangs with bar saying microsoft corporation!
Have tried safe mode using F8 but then cant get into the tab to create a previous restore date
have tried restoring using thinkvantage button but still hangs
any ideas thanks

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#3
August 30, 2011 at 07:10:30
For the MS system restore, go to safe mode then type the following into the Run box and hit the Enter key:

%SystemRoot%\system32\restore\rstrui.exe

Make sure you type "exactly" what is written above (no spaces etc).

This should work although it now rather depends how far you got with the manufacturers restore.

It is not beyond possibility that this is a hardware fault.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
August 30, 2011 at 08:26:22
thanks for that but can't find the backslash i.e \\\\\\ key on this laptop
Help ?????
Is this an american board ?

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#5
August 30, 2011 at 08:30:18
Thanks but am getting following reply


Windows cannot find 'C:\Windows\system32\restore\rstrui.exe'.Make sure typed the name correctly, and then try again.

What next please ?


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#6
August 30, 2011 at 08:31:17
had to use symnol insert in word then copy over as the keyboard is not doing what it should
sorry

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#7
August 30, 2011 at 10:23:32
I happen to be from the UK but this sure is an American forum. Not sure why you had keyboard problems - did restore come up eventually?

Always pop back and let us know the outcome - thanks


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#8
August 30, 2011 at 10:41:50
No I replied to you with the error
windows cannot find c\windows\system etc

Please what can I do now ?
thanks


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#9
August 30, 2011 at 13:46:36
Ooops, looks like I lost sequence.

I assume you have no Windows XP CD, in which case you are now between a rock and a hard place. It still might be a hardware issue (such as HD not being seen).

About the only way forward I can now see is that you create a Linux Live CD on another computer then boot with it. That way you will be able to see whether the HD files are present and your own as well. You can also backup your own files onto a flash drive - provided the HD is visible.

Don't be afraid of it being Linux. It simply runs between the RAM and the CD and does not change anything in Windows (unless you do so yourself). When you boot without the CD afterwards everything will be exactly as it is before.

Here's the low down. Lets use Puppy Linux because I am familiar with that one. To keep things simple download this old Puppy Linux 4.2.1 version (file puppy-4.2.1.iso) from the list on this website:
http://puppylinuxfaq.org/first-step...

You then have to use the image burning feature (present in about all burner software) to create a CD.

Next step is to boot your dud computer with this CD. You have to go to BIOS and set the CD to be first, as it is usually after the HD. Watch the screen while booting and it will mention setup (which is BIOS). It is often either the Del key or the F2 key. Boot order will be in the menu somewhere but this varies so much it is difficult to advise without consulting the motherboard manual.

You then put the CD in the drive and power up. When you've answered all the obvious questions you will get to the desktop and your drives will be shown at bottom left. This will prove that the RAM, motherboard and PSU are working. I think that's enough for now so when you get that far we can continue.

Always pop back and let us know the outcome - thanks


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#10
September 1, 2011 at 01:46:05
Sorry all a bit confusing for me your website doesn't work so are any of these right ?

2009 12:00AM 105,107,456 puppy-4.2.1-k2.6.25.16-seamonkey.iso
05/22/2009 12:00AM 71 puppy-4.2.1-k2.6.25.16-seamonkey.md5.txt
05/22/2009 12:00AM 105,965,568 puppy-4.2.1retro-k2.6.21.7-seamonkey.iso
05/22/2009 12:00AM 75 puppy-4.2.1retro-k2.6.21.7-seamonkey.md5.txt

thanks


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#11
September 1, 2011 at 06:06:39
Yet another mystery. I just clicked my link and it went there fine.

Anyway, use the first one:
2009 12:00AM 105,107,456 puppy-4.2.1-k2.6.25.16-seamonkey.iso

I am deliberately suggesting an "old version" because the new one wants to save variable data on the HD. No big deal but this one does everything from the CD, which keeps things simpe.

Always pop back and let us know the outcome - thanks


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#12
September 1, 2011 at 12:08:18
Hiya
sorry dont seem to be able to see BIOS in the set up menu
cant get to the boot order
have tried f1 set up and also the delete key

any other options?
thanks


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#13
September 1, 2011 at 13:56:31
I gather that for yours it is F1 key. Power on (without any disk in the drive) and keep tapping the F1 key until it gets there. If you make it then set the CD drive before the HD.

Always pop back and let us know the outcome - thanks


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#14
September 2, 2011 at 04:09:15
Hiya
Am going to throw this laptop out of the window
HELP
Have gone to f1 and under startup then boot have placed
ATAPI CD0 :HL-DT-STCD-RW/DVD DRIVE -(PM)
for first priority order

have also tried ATAPI CD1 from excluded boot order to include it and put as first priority
but when I boot up saving changes the cd whooshes then nothing and it goes to microsoft corporation hanging again
any thoughts please ?
thanks


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#15
September 2, 2011 at 09:57:57
The window is a possibility LOL.

Have you tried this same disk to book up another computer? If it works OK on that your problem on the dud computer is probably hardware. If it doesn't work on either then it is some issue with the CD you made.

I know this might sound a crazy thing to ask (and it might be) but have you ever had an problem with the Windows clock keeping time.

I suppose I should also ask what lead up to this - was it right out of the blue or was it after you did something?

Always pop back and let us know the outcome - thanks


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#16
September 2, 2011 at 13:20:12
Hiya
am going to try it on another old laptop but yes this was out of the blue as my daughter kept leaving her laptop on and I came and just shut it down by holding the power even though she told me she had shut it down ! it was possibly in sleep mode !
I was checking the event viewer and it had many "Bonjour" warning messages
could this be something to do with a website she was checking for French ? that has caused it to crash or too much facebook?
Am so fed up
never noticed anything with the clock before
will let you know later as I have to do the same with the bios on the other one
thanks for being patient!

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#17
September 2, 2011 at 13:40:33
sorry it must be cd as it doesn't work on the other laptop either
which type of cd do I need to buy to copy it onto ?
thanks

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#18
September 2, 2011 at 14:12:23
Never seen bonjour in Events.

There are two possibilities for the CD. First it is important that you don't just burn the download onto the CD. You have to use "burn an image (iso)" feature on your software. It is usually there (in Nero for example). This produces a CD from the downloaded image.

As for CD types, well CD-RW are not always very reliable so it is safer to use a CD-R but make sure the method is right - as above.

Obviously the boot order matters, as given and it might be a different key to get into BIOS on the other computer.

Linux should start arriving after you've put the CD in the drive then powered up.

Always pop back and let us know the outcome - thanks


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#19
September 5, 2011 at 13:51:36
Thamks finally got the cd to work so what do I do now when linux is up please ?
thanks

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#20
September 5, 2011 at 15:15:46
At the bottom left you should see your HD icon. Single click it (there is no double click in Linux). You should then be able to see if your HD is visible - such things as Documents and Settings and the Windows folder. That will at least tell you if your drive has vanished or not.

At that stage I would put in a flash drive and drag and drop your own important stuff onto it while you have the chance. That in itself is a good reason to have a Puppy CD around.

If you can see the HD then we will have to try to work out why but one thing at a time. Can you describe the Microsoft screen as best you can please? Also, do you see any boot information before that (white text on black background)?

Always pop back and let us know the outcome - thanks


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#21
September 6, 2011 at 04:37:56
Hiya thanks for your help
Am looking at a screen with icons and a clock to the right
icons eg console /edit/setup/install/draw/paint/chat/zip/email/connect/write/mount
and in the bottom left corner a cd with green balloon
when I click on it it says
/mnt/sro (thumbs)
boot.cat /boot.msg/ pup _421.sfs /vmlinux/isolinux.cfg
is this the right screen ?
thanks
when booting it says list of options for boot press f12 but I just let it boot saying searching for puppy files in computer disk drives
loading kernel drivers
loading the pup copying to ram
then choice of Xorg or yvesa
have tried both
now I'm on xorg and in sda1 icon I have boot / found.000/ino8log/mfgstat/preboot/recovery/swwork/
also showing is icon sda2 and cd sro
dont know what I'm lookin for in windows as there are loads of files

???


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#22
September 6, 2011 at 08:44:11
Just for info. Bonjour is something to do with Apple iTunes etc

A thank you would be nice, if I have helped.


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#23
September 6, 2011 at 15:42:35
clive_pearce
Thanks for the information - I don't know much about iTunes.

mandy123
You're booting to Puppy just fine and xorg usually works nicely. The rest looks normal. Just for info the CD icon is your CD (sr0), so you will see what is on it (Puppy files). It looks as if sda1 is the recovery partition on your HD. Leave all that alone.

Your main HD partition is probably sda2 (from what you said). Give it a single click and see if you can see the following three folders:
Documents and Settings.
Program Files.
Windows.

If you single click "Documents and Settings" you should see about a dozen folders.
Next use the Up Arrow to go back to the top of the drive (which is like C: in Windows, then do the same with Program Files, which should show many Folders.
Repeat with Windows and you should find a great stack of them.

If this is what you see, then it shows that most or all of the HD contents are present, which is the main thing I want to know at this stage. Let me know then we'll do a bit of head scratching regarding the best way forward.

If you want to backup any files, watch the screen and pop in a flash drive. This will then show up (sdb1 or sdb2). Click once on this new drive and it is ready to use.
To backup files it is a drag and drop operation. I'm guessing that most of your important things are in "My Documents". To get to that you have to follow the full path, which is (single click all the way):
Documents and Settings/Your user name/My Documents.
Pictures and Music are usually in a sub folder of My Documents.


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#24
September 7, 2011 at 07:34:00
Hi Thanks
when I open sda2 I can see all the 3 mentioned but when I click the folders comke up in a thumbs box but I also get a red box NTFS WARNING
The ntfs driver was unable to mount the NTFS partition and returned this error
ntfs_attr_pread_i:ntfs_pread failed

NTFS is either inconsistent or there is a hardware error or its a softraid/fake raid

so the inbuilt kernel NTFS driver has been used to mount the partition read only !!!!!!


Can then see loads of files but cannot access them

Cannot get to documents and settings says no items

Thanks mandy


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#25
September 7, 2011 at 08:31:35
This is looking more and more like your hard disk is corrupted, probably both in the restore partition and the Windows partition. The fact that Puppy runs, gives a good bit of confidence that your BIOS, motherboard and RAM are doing OK.

Harping back to your post #5, could you check one more thing please? Attempt to follow the path stated to see if the file "rstrui.exe" is really present or not. It should be in:
Windows/system32/restore.
It might not let you but it would be useful info if it does.

The next step would be to run an HD diagnostic from Seagate (which appears to be the manufacturer of your HD, as often). You can get one here that runs from a CD:
http://www.seagate.com/ww/v/index.j...

The procedure is much the same as the Puppy excercise (burn image etc). Once the CD has been produced just pop it in the drive and power-up, as your CD is now already ahead of the HD. You then stand back, let it run and see what it makes of it. From what you have said I would be surprised if it gives it a clean bill of health.


Always pop back and let us know the outcome - thanks


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#26
September 9, 2011 at 06:09:17
Hiya
ran sea tools for DOS
selected drive info
test information and results
scanning for devices
scanning for devices on generic PCI ATA
scanning for devices on INTEL ICH8M-AHCI
detected 1 devices
device scan complete


what now please does this mean that the hardrive has gone ?
should I run long test ?
thanks


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#27
September 9, 2011 at 07:05:02
Hi

Well worth running long test but what you posted doesn't seem to give any results either way.

I would have expected it to say either that there were no problems found, or to give a list of problems. It should have taken a fair while to run through it.


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#28
September 9, 2011 at 11:15:45
While I'm waiting - have you any recovery disks that either came with the computer or you have produced on it?

Always pop back and let us know the outcome - thanks


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#29
September 10, 2011 at 06:36:16
Hiya
still says the same
device scan complete
No I don't have any discs but when I rand Lenovo way back they said I could buy one for £45 !!! Will this fix it if I reinstall operating systems (Windows) How can I be sure it will work or can you think of another alternative please ?
thanks

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#30
September 10, 2011 at 13:02:24
Strange that it doesn't seem to say whether the scan was good or bad. I can only assume that this means it found no faults. In which case then it is more likely to be corruption on the hard disk, rather than a mechanical failure. As the blue button doesn't restore it then presumably the restore area is corrupt too.

Whether or not the hard disk is mechanically sound you would still need the disks to rebuild the restore area because new HD's are completely empty.

Sorry, more questions.
1. What happens if you tap F8 key while booting and try to start in Safe Mode?

2. Have you a MS Windows XP disc? If so, you could use that to attempt a repair install - like this:
http://www.oucs.ox.ac.uk/helpcentre...


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#31
September 12, 2011 at 01:07:56
Thanks for all your help
finally managed to start up thinkpad and restored it to factory settings !!!
Lost data but at least its working
thanks again

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#32
September 12, 2011 at 07:53:21
Great news. Seems the HD itself has not failed which is also good to hear, also that you didn't have to shell out money for discs.

You might find that Puppy Linux CD useful on some other ocassion so it is worth keeping in your tool kit.


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