This one is a little tricky, windows help.

Dell / Dimension c521
May 29, 2009 at 14:18:45
Specs: Microsoft Windows XP Professional, 2.004 GHz / 1470 MB
Originally I was having problems with a virus that I was getting help with here. Well, a couple of days ago I got the blue screen of death with the error message

"A problem has been detected and windows has been shut down to protect your computer.


If this is the first time you've seen this stop error screen,restart your computer. If this screen appears again follow these steps.

Check to make sure any new software or hardware is properly isntalled. If this is a new installation, ask your hardware or software manufacturere for andy windows updates you might need.

IF problem continues disable or remove any newly instaleld ghardware or software. Disable Disable BIOS memory options such as catching or shadowing (don't know how?)

Technical information : STOP: 0x00000061 (0x00000000..."

I was only able to boot into safe mode. The next day a friend suggested that I try re-installing windows. I put the installation CD in and booted from the CD. I began to run the re-install when at one point the disc had to restart my computer to further the installation.

When the computer restarted it tried to access windows normally and then it ran into the blue screen again. Now I am in trouble because everytime I start my PC windows continues to try and install. I can no longer access safe mode because when I do get there, a dialog box comes up saying windows can't install in safe mode, then I click ok and my PC restarts to try and install windows again.

I can't get to any form of windows but I can access the different startup options and setup screens. I tried booting to the CD again and I can get there but there is no option to cancel the current windows installation process.

Is there anyway I can tell my PC to stop trying to install windows so that I can get back into safe mode? Is there anyway I can get past that blue screen so that I can access windows normally again and have more control?

Right now I am using a PC at my school campus. I will be here for at least another hour. I will noe be able to access the interent when I get home becasue my PC is having these problems so if I don't respond today, that's why.

Thank you for the help.

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May 29, 2009 at 15:07:12
You have to edit the boot.ini file stored in the root folder of your windows drive.
The entry default is set to the installation and must be set back to the enty beginning with multi(.
You need to copy all of that multi line up to the equal sign and past this at the default entry.
[boot loader]
[operating systems]
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /fastdetect /NoExecute=OptIn

Store the file and reboot your system.

Please send a reply, if you solved the problem !!!

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May 29, 2009 at 15:21:08
Where would I go and how do I get there to do this? I cannot copy and paste anything because I can't get my PC to windows but I will print this out and type it into wherever I need to type it to. Thanks for the help.

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May 29, 2009 at 15:54:30
You probably didn't need to try re-loading Windows regarding that error.

You should never try to re-load Windows when you're not sure whether your computer is working properly. This particular error can be caused by a hardware problem - if that's your case you have to fix the hardware problem BEFORE running Setup.

You probably cannot get to Safe mode anymore because Windows has probably only been partially re-loaded. Windows is probably not all there anymore.

Assuming you DID NOT change which ram you have installed just before or since getting this error....

You can get the IRQL_NOT_LESS_OR_EQUAL error from many causes, but sometimes it can be just because the ram module contacts are not getting a good connection - this worked for me when I got that error:
(If you get that error during Setup it can't be caused by some software problem in Windows - it's probably caused by a poor ram connection)

A common thing that can happen with ram, even ram that worked fine previously, is the ram has, or has developed, a poor connection in it's slot(s).
This usually happens a long time after the ram was installed, but it can happen with new ram, or after moving the computer case from one place to another, and I've had even new modules that needed to have their contacts cleaned.

See response 2 in this - try cleaning the contacts on the ram modules, and making sure the modules are properly seated:

For a laptop, you must remove both its main battery and AC adapter before you do that.

If you DID change which ram you have installed just before or since getting this error, not all ram that you might think would be compatible with your mboard is compatible, and you can have memory errors because of that - if you still have the ram that was in it that it worked fine with previously, try installing only that ram.

" I began to run the re-install when at one point the disc had to restart my computer to further the installation. "

Windows XP Setup run from a regular Windows CD restarts the computer twice (or 3 times?) . If Setup encounters no problems, you should have seen a message "Setup" or "Windows will reboot the computer in 15 seconds" or similart at the end of each stage. If you didn't see that, and the same stage of Setup starts over again, that stage of Setup did not complete successfully. If you DID see that, you DO NOT press the key while booting to boot from the CD again - that starts Setup from the beginning again.

You should not get ANY blue screens before Windows Setup has finished, or afterward - if you do you probably have a hardware problem, such as a problem reading the ram, or your hard drive could be starting to fail.

Check your hard drive with the manufacturer's diagnostics.
See the latter part of response 1 in this:

(thanks to Dan Penny for this link:)
Hard Drive Diagnostics Tools and Utilities

If you don't have a floppy drive, you can get a CD image diagnostic utility from most hard drive manufacturer's web sites, but obviously you would need to make a burned CD, preferably a CD-R for best compatibilty, on another computer if you need to.

If the hard drive itself tests okay, any data problems found can be fixed, one way or another.

If the hard drive tests ok......

If you get ANY errors saying Setup cannot read a file on the Windows CD, if you haven't changed which ram you have installed, if your Windows CD is an original CD, you probably have a minor problem with reading the ram - try re-seating it, cleaning it's contacts - or a problem with reading the the CD - try cleaning the CD, and cleaning the laser lens with a laser lens cleaning CD, or if this is a laptop you should be able to clean the laser lens manually when the tray is ejected without a CD on it.

If your Windows CD is a copy, a burned disk other than a CD-R may not read properly in a drive it was not made in.

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Related Solutions

May 29, 2009 at 17:10:39
I assume, that your windows partition is NTFS formated.
So you'll need a Linux Live CD to make the changes to the boot.ini file.
So if you are familiar with Linux, it should be no problem.
You can use the OpenSuSE Live CD for that, because within OpenSuSE, you can mount the Windows NTFS drive as read/write.
Then you need a simple text editor like vi to open the boot.ini file.
Make your changes, safe the file and reboot the system.

Please send a reply, if you solved the problem !!!

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June 2, 2009 at 14:18:29
Alright fellas, thanks for the help. It was, in fact, my hardrive and I got a new one and I am up and running again. Thanks for your time and help again.

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June 2, 2009 at 19:23:15
You're welcome to our help.
Thanks for letting us know and finishing up this topic.

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June 2, 2009 at 22:30:44

Very detailed "wot to do" - and why; and nicely put...


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