Tech says printer quit working because of XP registry errors

February 6, 2013 at 15:55:55
Specs: Windows 7
I called India-based Ratchet Infotech for help through remote support on why my printer started not working and will not turn on. He took a scan of my computer and said that my registery was full of many many errors and it corrupted my printer and killed it. I am wondering if this could happen. He also said there was nothing I could do to clean up the problem. He also said that if I got a new printer that it would kill it too. Is this true or is there something I can do on my own to clean up the register and get rid of the errors.

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February 6, 2013 at 16:01:11
Sounds like BS to me. Is Windows working OK other than the printer?

What is the full model of the printer? Are you connecting it USB, wireless, other?

You posted in the WinXP forum but you list Windows 7. Which is it?

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February 6, 2013 at 16:27:21
Sorry this is new to me.

The printer is hp photosmart 7350. I am using USB to connect to computer.

I am running windows xp.

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February 6, 2013 at 17:28:13
If the guy at Ratchet knew anything about what he was talking about, he would have known which registry errors were causing the problem and he could have fixed them. I seriously doubt you have registry problems causing the printer to not work.

It's more likely the printer drivers became corrupt and need reinstalling or the printer itself has died.

Go here, download the drivers and install them -

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February 6, 2013 at 19:09:21
I sure hope you didn't pay Ratchet for the "help". The "tech" either had no idea what he was talking about or he deliberately gave you a line of BS. If the printer no longer powers on, it could be the external power supply died. And if that's the case, you'll have to decide whether to replace the power supply or buy a new printer. If the printer powers on but won't print, try reinstalling the driver linked to response #3. The registry has absolutely nothing to do with your problem.

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February 6, 2013 at 20:38:38
Thank you all for your reply. We have checked the power supply and have voltage to the printer. I didn't think the registery could have done it but, wanted to check with someone who would know more than I do.

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