jimhae1 February 6, 2013 at 15:55:55 Specs: Windows 7
I called India-based Ratchet Infotech for help through remote support on why my printer started not working and will not turn on. He took a scan of my computer and said that my registery was full of many many errors and it corrupted my printer and killed it. I am wondering if this could happen. He also said there was nothing I could do to clean up the problem. He also said that if I got a new printer that it would kill it too. Is this true or is there something I can do on my own to clean up the register and get rid of the errors.
If the guy at Ratchet knew anything about what he was talking about, he would have known which registry errors were causing the problem and he could have fixed them. I seriously doubt you have registry problems causing the printer to not work.
It's more likely the printer drivers became corrupt and need reinstalling or the printer itself has died.
I sure hope you didn't pay Ratchet for the "help". The "tech" either had no idea what he was talking about or he deliberately gave you a line of BS. If the printer no longer powers on, it could be the external power supply died. And if that's the case, you'll have to decide whether to replace the power supply or buy a new printer. If the printer powers on but won't print, try reinstalling the driver linked to response #3. The registry has absolutely nothing to do with your problem.
Thank you all for your reply. We have checked the power supply and have voltage to the printer. I didn't think the registery could have done it but, wanted to check with someone who would know more than I do.
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