System Restore not responding

Microsoft Windows xp professional w/serv...
September 11, 2009 at 15:31:25
Specs: Windows XP
Hi, I have the XP professional. I tried to do a system restore as my PC gone mad with a program called "Total Control" this happened to be downloaded by itself and jammed my PC stating that it is at risk and it has viruses. I managed to get control on my PC through the safe mode however System restore is still not functioning.
I can open it, select date but when I press next for system restore to start nothing happens.

Any help please?


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September 11, 2009 at 16:26:42
"Total Control" is legitimate software and would have to be installed by you and would not take over you computer, but there may be something malicious that is using the same name - malware, or the effects of crap installed by the makers of "rogue" anti-malware software you could get spontaneously by you merely visiting a contaminated web site. E.g. you sometimes get the latter when you search for something and click on a link it finds.

Typically, if you have the effects of crap installed by the makers of "rogue" anti-malware software.......

- you get frequent pop ups about your computer being infected, urging you to go to some anti-malware web site to download their program and scan your computer for FREE.
If you give in to that, it DOES find stuff, but at least some of it was installed by the makers of the very same anti-malware software, AND they want you to buy their program to get rid of the crap - it won't remove it for free.
- one or more icons have appeared on your desktop screen for something you did not install yourself, they are a link to an anti-malware web site, and you may NOT be able to delete the icon when you RIGHT click on it.
- there may be entries that are normally there that are missing on the menu when you click on Start
- pressing Alt-Ctl-Del does not pop up Task Manager
- when you start up IE, you get frequent pop ups about malware. The Home page may have changed to that of an anti-malware web site
- at least most of the symptoms are there in both normal and Safe modes
- some things that normally work fine are not working
- if you manage to access My Computer or Windows Explorer, some of the drives are not listed, including C

If that sounds like what you have, the symptoms are all FAKED and no actual harm has been done.

In that case, you need to use a program that secializes in getting rid of that crap - most legitimate anti-malware software can't detect it, or if it can it can't get rid of everything that was installed.

Malwarebytes is probably the best of the programs that can get rid of that crap.

Search for and download the free version of Malwarebytes, and search for and download Smitfraudfix.

If using your internet broweser such as IE i sa hassle because of the smptoms, and or/you if can't get into My Computer or Windows Explorer (or if you can but some drives are not listed), download them both on another computer and copy both to a flash drive, then plug the flash drive into your computer - when the small menu pops up, choose the location to copy Malwarebytes and Smitfraudfix to the desktop (screen).
Click on the Malwarebytes icon, install it, and Update it - (the free version does not update itself automatically).
Then run a Full scan of at least the C drive, or whatever drive Windows is booting from. If you can run that scan from Safe mode, do that.
Let it Remove everything it finds, reboot the computer.
If all the symptoms are gone, you're done.

If you still have some symptoms , run Smitfraudfix, preferably in Safe Mode - it's already the latest version - that should get rid of the leftover symptoms. It resets the Home page to the default for your IE browser version, but you can easily change that to whatever you want it to be.

Run Malwarebytes in Safe mode again. If it finds stuff in the System Restore restore points, you can clear them out by turning off System Restore, BUT
- Microsoft certified experts on the web say infected restore points cannot load malware unless you deliberately load an infected restore point yourself.
- DO NOT turn off System Restore until you are sure your symptoms are gone. If you don't turn if off, you still have the option of loading restore points that ARE NOT infected.

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September 12, 2009 at 05:00:12
Maybe help in this ----
Troubleshooting steps for issues when you try to use the System Restore tool in Windows XP

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September 13, 2009 at 02:56:13
Hi thanks for the ino. I went in and followed the steps and from the eventvwr I could see the errors why system restore is not functioning. Unfortunatly I am not that thecnincal so I didn't understand as the reasons for the errors are quite difficult for me.

For sure I have the zlob and some crap by Rogue as I tried out the Malware scanning. The problem is that in order to remove the files I need to purchase Malware and I am not guaranteed that my PC will come back to normal. I tried to delete the files manually but not all files could be deleted for exampl C:\WINDOWS\system32\lowsec in this folder there are two files and when I try to delete it keep on saying that files are being used by an other program...I go to the rask manager and there is nothing on!

I think what I am going to do is buy an external hard drive copy my documents and format my PC and renstall everything.

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Related Solutions

September 13, 2009 at 07:50:30
Did you try running Malwarebytes? You don't have to buy the free version.

If you DO have crap installed by the makers or "rogue" anti-malware, you don't need to do anything other than run Malwarebytes, and possibly Smitfraudfix - all the symptoms are FAKED.

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September 14, 2009 at 02:48:24

Yes I did run the Malware free version and it did find the files however it is saying in order to clear the files I need to purchse the full version or else the files will be kept in their current location.

PC is not giving me so many problems however I am still unable to perform the system restore.

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September 14, 2009 at 08:32:24
"Yes I did run the Malware free version and it did find the files however it is saying in order to clear the files I need to purchse the full version or else the files will be kept in their current location."

I have used the free version of Malwarebytes as recently as about 10 days ago. It gave me no such message. I was able to have it remove everything it found.
I have used that at least a half dozen times.

You may have not have downloaded the free version.

OR - when you searched for Malwarebytes you may have clicked on the wrong link. Sometimes other anti-malware makers deceive you into downloading something of theirs when your looking for something else.

As I have already told you TWICE, if it is the crap that is installed by the makers of "rogue" anti-malware software, all the symptoms are FAKED. Don't attempt to repair anything! Your computer only APPEARS to be really messed up!

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