Click here for important information about

System recovery/restore stuck at please wait

Microsoft Windows xp home edition with s...
May 5, 2010 at 00:07:00
Specs: Windows Xp
Hello. I have tried everything and this is by far my last resort. The past hours i've been trying to fix something and i finally have resorted to help.

I bought 2 sticks of 1 Gig Ddr Ram and put it on my computer. The computer ran well(faster then normal of course. All of a sudden it starts to get stuck on the loading screen when you first boot up windows xp with the bar underneath going across. I used System recovery and it worked. After it was done it said Error can't copy smss.exe file is missing contact administrator so i ignored it because i found the file in the folder location C:/Windows/system32 and was able to use the computer to navigate freely.

The next day i can't even get on again so i do a full system restore, now i'm stuck at the screen where the logo Microsoft Windows XP is located and below it reads Please wait ...

Plese can i get some help, i spend 6 hours trying to resolve this matter and nothing seems to be working. Help would be greatly appreciated.

I tried Safe Mode and it reads that Windows XP Has not been installed yet or finished installing.

I used system recovery method chkdsd and the hard drive was fine.

Thanks in Advance

See More: System recovery/restore stuck at please wait

May 5, 2010 at 00:29:17
You're a bit confusing swapping between 'System Restore'
(Windows' wind-back' utility) and 'System Recovery' - are you
using a recovery disk/partition supplied with the machine or
an OEM copy of Windows?

Did you try removing the extra RAM as this is possibly where
the problem started?

If you've already tried a recovery then I take it you haven't got
any data-losing issues, in which case your best option is to
start the recovery process again (with your original memory

"I've always been mad, I know I've been mad, like the most of us..."

Report •

May 5, 2010 at 00:31:12
Solidfinger, the 'XP not installed' thing worries me. It lives on your HDD (usually C). Is it there? Since you attempted to restore, I'm assuming it is/was. Revert back? 'Restore' offers an 'undo' feature.
What you describe sounds sorta like a worm/trojan nasty to me, but since you've messed with memory...
Be aware that a virus and a Trojan are similar, but not the same. Many times, an AV detects one it can't clean, other times, it gets missed entirely.
If you need to clean one, Superantispyware (info only. I’m not paid for recommendation) can do the job and you can get it free @:
among other places. They have a Vista compatible version if needed. Dunno about Windows 7 or later.
If it turns out that you need to use it, be sure to update Superantispyware prior to running and disable 'restore' (restart after cleaning) so the nasty doesn't get put back. They just released a new update recently and it changes all the time. Things are in a constant state of flux.
The restore thing is critical. May not be your deal at all, but won't hurt anything to try.
Ed in Texas.

Report •

May 5, 2010 at 08:47:13
Thanks for your fast replies guys. I'm on a different computer right now because i can't even log on to mines. I didn't use disc at all, i used a partition. Press f10 at the load up to Use windows xp recovery and the windows xp Full restore without disc.

Do you really think it's a Virus/Trojan? I'm gonna try using my old sticks of ram to atleast finishing the Restore process. Hopefully it works with the old stick of rams.

Little bit more detailed for the situation: I used Windows Xp Recovery by pressing f10 using that mode, not the Cd they supplied since i lost it. I used the recovery just to get back The Main Windows folders back to factory setting without deleting my programs. After a one day, the computer starts locking up at the Windows XP Screen with the blue bar going across. That's when i resort to get everything back to Factory setting, doesn't help at all, instead i get stuck at the please wait screen and can't do anything.

I'm gonna try you guys suggestions i'll let you know how it goes

Report •

Related Solutions

May 5, 2010 at 19:58:46
Ok guys. I tried using my old ram sticks but the computer wouldn't even boot up. It would turn on but the screen would remain black and the monitor would show that it received no signal. With the new stick of rams i can actually go farther up to the point that i get stuck too. Anymore suggestions?

Report •

May 5, 2010 at 22:09:48
It sounds like you got bad memory except that when you put back the original memory, it did not help, unless you let static discharge into your RAM (fried) or damaged the sockets while installing. You can test your memory with Memtest and that will let you be sure it is not the memory (new memory first, if OK then stop, If bad, rerun with 1 stick at a time to identify problem ones). If memory is Ok, then you may assume either the recovery partition is corrupt, or the hard drive is going. Either way you will need a copy of recovery CDs (from Mfg, prefered) or purchase or borrow an XP install CD of the same version (use your own key to activate it) to install. If it will not install on your hard drive, you may need to purchase a new one. To be sure about this, you can download an indepth test utility typically from the hard drive manufacturer's website. It will need to be burned to CD (like memtest does) so you can boot to it.

You have to be a little bit crazy to keep you from going insane.

Report •

May 7, 2010 at 12:39:35
Ok so i used Mem Test and my Ram is working fine it passed the test. I used CHKDSK ON my c hard drive and it said i had problems but won't let me fix them. Any help?

Report •

May 7, 2010 at 17:10:35
It might not be that it won't let you fix them. It might be that the problems aren't fixable.
Did you try chkdsk /r? That will scan the disk for bad sectors and attempt a repair. If it fails, you need a new drive. Be aware that it can take hours on a large drive.

The three most important things in computing:
1. Backups, 2. Backups and 3. Backups.

Report •

Ask Question