System cannot find the path specified

March 19, 2012 at 14:48:56
Specs: Windows XP, 4 cpu 160/ 640 RAM
I'm trying to install a HP photosmart plus b209a-m printer a message appear on my screen that say "system cannot find the path specified with the following reason..."c:\docume~1/owners\locals~1\tempt\72s51...

Is that a virus or a file have been move?

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March 19, 2012 at 19:20:53
Doesn't sound like a virus, more likely it has not put a temporary file on the HD properly.

Reboot and try again.

Is the install from a download or a CD?

Always pop back and let us know the outcome - thanks

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March 19, 2012 at 22:52:02
Greeting Derek,

I rebooted it again as you ask me to do but it still does the same thing. The same "system cannot find the path specified" and the path information " C:\DOCUME~\LOCALS~1\TEMPT\72S516B\SETUP\..SETUP\HPZPHP01.EXE" still show up on the screen. I have tried unstalling Mozilla FireFox and re-install it again and it work very well.

About the installation software I used, I download the installation from HP support service center and here is this link I download: PS_AIO_06_B209a-m_USW_FULL_WIN_Enu_140_175.exe.lnk This is the number on the download software.

Is there something else I can do?

Thank you for your great effort Derek will be waiting for your reply.


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March 20, 2012 at 09:52:44
I doubt it is a Firefox problem. It seems a file that the download should create is not making it into the path given. Hard to imagine why this should be the case.

Try downloading the file again - maybe it got corrupted.

When you download the file do you then "Run" it from the browser?

If so, "Save" it into a folder on your computer instead then go there and double click the file to start the installation.

Always pop back and let us know the outcome - thanks

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March 20, 2012 at 11:50:30
Greeting Derek,

Thanks for your reply. Ok, I re-download it and saved it to my desktop as you ask me. I check it for corruption and malicious files with AVG. After that I open and run it but again when it gets to the installation part it does the same thing. This is the full version.

So I decide to download the smaller basic version and I open and run it to. It extracted it all. But again when it gets to the installation part, its does the same as the full version. ..."System cannot find the path specified". Then it display the same notice: " C:\DOCUME~\LOCALS~1\TEMPT\72S516B\SETUP\..SETUP\HPZPHP01.EXE".

Derek, this thing is getting on my nerves.. have any idea what I can do next?

Derek if this is any help for you, the very first time I try to install it, it failed to install and said to try to re-install again. When I try the second time is when all the messages start to show.

Could anything had happen in the first time it failed to install that is keeping it from "finding this file that it specified" for now?

Have great day Derek and thank you for your patience with my problem.


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March 20, 2012 at 13:01:59
I can't see why it is having this problem.

Make sure there is no other printer software showing in control panel. I doubt your aborted install is showing though.

The only other thing I can think of is to try the more basic download, this one:

Always pop back and let us know the outcome - thanks

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