|Dump file please.|
Minidump file is located in C:\Windows\Minidump
Kernel memory dump is located in C:\Windows\MEMORY.DMP
If the folders are empty > Right click on My Computer and select Properties.
Then select Advanced system settings Tab on the left menu.
Under the Startup and Recovery section, click on Settings.
Make sure "Write an event to the system log" is checked and "Automatically Restart" is unchecked. In the drop down menu under "Write Debugging Information," select Small memory dump (128 KB) press OK and OK again.
Now next time the comp has a problem, get the EXACT error message off the screen & see if there is a .dmp file in the Minidump folder.
If it is still empty, repeat the process, but change > Small memory dump (128 KB) to > Kernel memory dump.
If a .dmp file is produced, upload it & give us the link.
How to use