Stuck in XP Safe Mode no normal windows

Microsoft Windows xp professional w/ sp2
January 1, 2010 at 04:51:55
Specs: Windows XP Professional SP2
So yesterday, I'm looking at my normal sites, and I download a bunch of viruses somehow (and this is a site thats never done this to me before) - anyway, I reboot in safe mode, use Malwarebytes to blast away the viruses.

I load back up... there's still at least one virus left, as its causing my Symantec Email Alert to go spam crazy, and thus making me unable to do anything. I reboot in safe mode, try to figure out whats going on - find at least one more Trojan, remove it, but the thing is still spamming.

Now then comes the fun part. I figure out what it is I need to delete (I think anyway) - so I try to reboot in safe mode. I get to the initial screen with my computers manufacturer (its a clone you get at a computer show) - and then it looks like the screen will change.

But then it just hangs there on a black screen. So I reboot, press F5 and don't let go until the screen pops up. I click "start in safe mode" - nothing happens. It just sits there.

Trying again. I hit safe mode. This time, I get the standard screen with the "partition" stuff you normally get. However, it's only half the screen, and it just sits there... I even let it sit for ten or so minutes.


I'm at a wits end, I just got this computer in July.

See More: Stuck in XP Safe Mode no normal windows

January 1, 2010 at 04:59:40
Since you haven't had your computer for very long, a clean install would be preferred
Because the malware infection looks to have taken out some Windows system files, and I feel a System Restore or even a repair may not be ideal if malware is still (likely) installed

Just some pointers though:
Its F8 key to get to Safe Mode
Malwarebytes MUST be run in Normal Mode and only a Quick updated Scan
There isn't any "Partition stuff" when Windows loads (only drivers and services)


Here's the clean install guide if you decide to do this:

Microsoft's Windows XP Professional Repair Install step by step (* Including Delete Partition)

* Warning deleting the Partition will remove all User data and Windows system files

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January 1, 2010 at 05:06:49
My issue is, Windows was pre-loaded onto the computer :\

That said, if I have to ask for my step father's help I will, but I'd rather solve this on my own (or here I should say :P)

And my biggest worry is that I'm a writer, and if I do a fresh install, I'll lose everything I have written.

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January 1, 2010 at 14:54:22
The most important part is retrieving your data (your documents)
But since even Safe Mode cannot be accessed (as that is corrupt as well now) you will need to use a BootCD to access it.

There are a few good BootCDs that can be mentioned, I feel the best one would be Free Knoppix:
Basically you download it then burn it to CD and start your computer from it

Using the Knoppix file/folder explorer icon and having a USB flash Drive already plugged in. You then locate your documents and copy them to your USB drive
Once all your data is backed up, then we can mess around with Repairing Windows

As Windows was pre-loaded into your machine it will have a Recovery Partition
A Recovery Partition holds the entire of Windows Setup files (plus more)
To access this you will need to watch for a F# key that is displayed when you first turn on the computer (like: press F10 to go to System Recovery)
You need to press that key within a few seconds and then follow the onscreen prompts.

I hope this helps :)

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