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Stop Found New Hardware Wizard from playing

Audiovox Audiovox xm plug-and-play satel...
January 4, 2010 at 14:35:38
Specs: Windows XP
When I connect a Plug n Play device to a USB port (Compaq SR1000V), the "Found New Hardware" Wizard pops up. There is no software to install, but the Wizard wants some. If I click through on installing the software, eventually I get a dialog box saying the device is not properly installed. If I cancel out of the Wizard, I can actually run the device; but every time I plug it in or on startup if I leave it connected, the Wizard appears again. This happens with a Skype headset (I double checked with the manufacturer - no software), a flash drive, and a camera - all supposedly Plug n Play.
Thinking there might be a USB problem, I uninstalled all of the USB ports/hubs listed in the Device Manager (they reinstalled). The Device Manager says they are all working properly. The headset and the flash drive work OK in another computer.
Can I fix the Wizard?

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January 4, 2010 at 18:50:04
You say it works in another computer?

When in the working computer try going into control panel ..system....hardware....device manager.
Now find the device and see what driver it is using.

Does the computer with the wizard problem have that driver?

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January 4, 2010 at 18:58:54
What is the plug & play device?

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January 4, 2010 at 20:58:20
Confirm all your computer manufacturer or Motherboard drivers are up to date
Also confirm you have updated to Service Pack 3:

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Related Solutions

January 5, 2010 at 10:45:41
Thanks for the replies.
The computer with the problem ("1000V") does have SP3.
If I plug the headset (FREETALK Everyman) into my working computer (also running Win XP) it shows no Wizard, and the Device Manager shows it under "USB Human Interaction Device" with these entries on the driver: Microsoft, 7/1/2001, Version 5.1.2600.5512, and Signer="Microsoft Windows Component Publisher."
I then plug the same headset into 1000V and have to cancel out of the New Hardware Wizard. Its Device Manager shows the same information for the Driver with ONE EXCEPTION; namely, the signer reads "not digitally signed." BUT that Device Manager says it is working properly.
That is, to me, it doesn't sound like a driver problem; but I'm the first to admit I don't know what the problem could be.
Re "Confirm all your computer manufacturer or Motherboard drivers are up to date" Fraid I don't know how to go about that.

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January 5, 2010 at 10:53:03
This may or may not work.
Try to update the driver and choose the connect to internet option.

The driver you have may have been installed before microsoft
put their stamp of approval on it.

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January 5, 2010 at 11:31:42
I agree with worldlibrary concenring the digital signing. All that means is that the vendor may not have submitted the driver to Msoft.

If Microsoft is including a driver in some version of WinXP then you need to verify that you have the same verson installed on both computers. It could be that because the device is removable Windows Update did not look for an updated driver. I checked the Sykpe site and it doesn't appear there are any drivers available so it is using generic drivers. As I said, the driver may not update if the headphones are not connected. When at the update site look for the option update list.

Connect the device and then go to Windows update site. Choose to manually select what is to be installed and review the items before instructing the site to download and install them to you computer.

That is the method I always use to get any Widnows updates. I usually will not use any hardware driver updates from MSoft either.

You could go to the manufacture's site to see if an updated drive is available from them.

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January 6, 2010 at 05:36:31
Pleasant surprise. Thanks, worldlibrary and othehill.
I was sure that I had tried asking the New Hardware Wizard to check for new software on the net and that it had no effect. HOWEVER, trying again, that seems to have been the trick. No more Wizard.
Now what I am scratching my head about is, "Why didn't the Wizard find the update before but found it this time?"
[No reply necessary.]

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