sony sata dvd writer issues

July 18, 2013 at 05:11:51
Specs: Windows xp SP3, 2GB DDR2
I recently purchased new SONY sata DVD writer and installed windows XP SP3 using the same on desktop, now when I insert any CD/DVD and open the cd drive then my PC hangs and/or restarts.
can anyone please help with this?

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July 18, 2013 at 05:24:29
Hi vishal4444,

Could you please provide the model of the DVD writer as updating the firmware of the same may fix the issue.

Also, please check if the system hangs in Safe Mode as well.

For Safe Mode, restart the system and tap F8 for advance boot options. Select Safe Mode and hit enter.

Also, try connecting the DVD drive to a different SATA port and check if the issue persists.

Please keep me posted.

Thanks & Regards
Manshu S

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July 18, 2013 at 05:50:21
You may need to install SATA drivers for your motherboard. Is the hard drive a SATA unit? What drive settings are you using in the BIOS?

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