snaprstr.sys causes BSOD STOP 0X0000007E

Gatewa / Pt84510a
January 2, 2010 at 08:01:03
Specs: Microsoft Windows XP Professional, Pentium 2.0 GHz dual cpre/ 3 GB
I get a BSOD. I restored a true image backup by booting to the CD. True image is NOT installed. But you can back up or restore from the CD. That is what I did. It put snaprstr.sys in my startup. It was causeing my laptop to blue screen so I went to C:\WINDOWS\system32 and deleted snaprstr.sys. It is called snap restore. I also deleted it from the msconfig startup with cCleaner open cCleaner select tools and then startup. Maybe it is still in the processes?

Here is the BSOD.

A problem has been detected and windows has been shut down to prevent damage
to your computer.

If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:


Check to be sure you have adequate disk space. If a driver is
identified in the stop message, disable the driver or check
with the manufactor for driver updates. Try changeing video
adapters.

Check with your hardware vendor for any BIOS updates. Disable
BIOS memory options such as caching components, restart your
computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical information:

*** STOP: 0X0000007E (0xC0000005, 0xB9DF6000, 0xBA57ABE8, 0XBA57A8E4)

*** snaprstr.sys - Address B9DF6000 base at B9D7C000, Datestamp 46c1d911

Beginning dump of physical memory
Physical memory dump complete.
Contact your system adminsistrator or technical support group for further
assistance.

Jesus Loves You!

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#1
January 2, 2010 at 08:02:24
And my system is not a Gateway that info is wrong. It is a Dell Inspiron 1545 2.0 Ghz dual core 3 GB Ram 250 GB Hard drive and Windows XP.

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#2
January 2, 2010 at 08:24:02
Do you have Win XP CD ?

Google is your friend

www.google.com

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#3
January 2, 2010 at 08:33:29
Yes I do and I just formatted a few days ago. No need to do that again. Also no need for repair install.

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Related Solutions

#4
January 2, 2010 at 08:40:27
It`s not a Win XP Core File....probably it`s additional program installed....

Go to Add/Remove Programs and search for a program called "Snap Restore"....if you find it, remove it....

Also read this:

http://support.microsoft.com/kb/330182

Google is your friend

www.google.com

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#5
January 2, 2010 at 08:54:23
It was never installed so it is not in add/remove I just double checked. Also the system just locked up. I turned it off by the power button. Windows booted back up and gave some error. Here is the error details.

BCCode : 1000007e BCP1 : C0000005 BCP2 : B9DF6000 BCP3 : BA57ABE8
BCP4 : BA57A8E4 OSVer : 5_1_2600 SP : 3_0 Product : 256_1

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#6
January 2, 2010 at 08:57:41
To recap, you were getting a BSOD so you restored using a True Image file on a bootable CD.

Now does the laptop boot or not?

Look at the link below.

http://support.microsoft.com/kb/330182


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#7
January 2, 2010 at 09:09:24
yes the laptop boots. I used the acronis true image bootable cd and restored a backup from my external drive. I restored the backup because of a virus. Again the laptop doese boot. Sometimes after it is idle i come back and either it is a BSOD or it is locked up. Maybe I should just reinstall XP again.
True image was never installed I just used the CD it is bootable and can run from the CD.
The link doese not tell me anything. It seems there is still something running somewhere causeing the problem.

Jesus Loves You!

Keyboard not detected. Hit F1 to Continue. BREAKFAST.SYS HALTED Cerial port not Responding!!


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#8
January 2, 2010 at 10:32:59
"True image was never installed".

So where did the image come from then if not from this laptop?


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#9
January 2, 2010 at 10:34:44
OK....seems that a repair installation will do the trick....I don`t know.....You decide !

Google is your friend

www.google.com

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#10
January 2, 2010 at 13:53:11
OtheHill,

I used the Acronis True image CD it is a bootable CD you cal also use it that away and make backups you can even setup the secure zone (hidden partition) that acronis makes for a backup. When you use the CD you use it and you have to basicly browse where the backup image is when you do that even though true image may not be installed it puts snaprstr.sys in the startup and in C:\WINDOWS\system32.
It was causeing my system to crash. So cCleaner has the tools part and then the startup I removed snaprstr.sys from there and also from C:\WINDOWS\system32. Sorry I have done my best to explain.

Jesus Loves You!

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#11
January 2, 2010 at 16:47:36
I am trying the restore again. I made a video clip this time I will post on youtube.

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#12
January 2, 2010 at 17:14:54
Please give a few hours to process.

http://www.youtube.com/watch?v=9p9w...

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#13
January 6, 2010 at 09:17:38
You just made me cry. I am telling my mother on you!!!

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#14
January 6, 2010 at 20:19:50
Joe4567,

Why did you post that about me?

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