Solved sending emails through ORCON times out

August 11, 2013 at 16:36:44
Specs: Windows XP
I have asked for help from Orcon my provider. They maintain it is not their problem.
The email bombs out and does not send attachement greater than approx 600 K .
Short email are no problem.

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✔ Best Answer
August 12, 2013 at 15:09:50
I dont use thunderbird, but here is some guidance on how to modify the connection timeout settings:

Increase mailnews.tcptimeout from its default value of 60 seconds to 300 seconds using Tools -> Options -> Advanced -> General -> Connection timeout. This preference is only available in 1.5 or later. (In 3.x versions the setting is accessible only through the Config Editor - Tools->Options->Advanced->General->Config Editor.)
...
Click on the Config Editor button in Tools -> Options -> Advanced -> General
Type mailnews.tcptimeout at Filter:
It should list the settings just for mailnews.tcptimeout.
Look in the Value column and double click on that number. What is the number?
It should display a "Enter Integer value" window .
Change the number to at least 300 and press the OK button
Verify the new value is listed in the Value column. The Status column should also change from "default" to "user set".

Test thunderbird with your attachment again.

www.standby-it.com



#1
August 11, 2013 at 16:59:36
Why type of email? Exchange? Imap? Pop/smtp?
What is the hosts attachment limit?
Are you using webmail or email client like outlook?

www.standby-it.com


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#2
August 11, 2013 at 20:07:16
Windows XP is my OS. Thunderbird pop/smtp. for email.
I have noticed other people have similar problem.

message edited by BWkonings


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#3
August 12, 2013 at 07:45:30
Have you tried utilizing Outlook or Webmail? Are you able to send attachments larger than 600k? If so, you can rule out the host right there and isolate the issue to Thunderbird (or maybe not).

1. Make sure your AV client is not scanning OUTBOUND emails.
2. Check your timeout settings in Thunderbird. (This can vary based on thunderbird version)

Which version of Thunderbird? Check Help>About for the version number.

www.standby-it.com


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#4
August 12, 2013 at 14:53:06
Yes I did try webmail. No Problem. I have the lastest updates etc. I will check the Av client and timing. Thanks.
Bill

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#5
August 12, 2013 at 15:09:50
✔ Best Answer
I dont use thunderbird, but here is some guidance on how to modify the connection timeout settings:

Increase mailnews.tcptimeout from its default value of 60 seconds to 300 seconds using Tools -> Options -> Advanced -> General -> Connection timeout. This preference is only available in 1.5 or later. (In 3.x versions the setting is accessible only through the Config Editor - Tools->Options->Advanced->General->Config Editor.)
...
Click on the Config Editor button in Tools -> Options -> Advanced -> General
Type mailnews.tcptimeout at Filter:
It should list the settings just for mailnews.tcptimeout.
Look in the Value column and double click on that number. What is the number?
It should display a "Enter Integer value" window .
Change the number to at least 300 and press the OK button
Verify the new value is listed in the Value column. The Status column should also change from "default" to "user set".

Test thunderbird with your attachment again.

www.standby-it.com


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#6
August 12, 2013 at 15:35:32
Thanks I will have a go at that and let you know if that worked.
Bill

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#7
August 12, 2013 at 15:56:13
Success!!! I did attache two photo's each about 800 Kb. when send it stuck at 56 second then 79 seconds and then completed it. It took about 2.5 minutes.
Thanks for your help.
Bill

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#8
August 12, 2013 at 16:04:21
Awesome! Thanks for posting back.

The larger the attachment, the more amount of time it will need to stay connected, so just adjust accordingly

GL!

www.standby-it.com


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